Oversee the day to day operations of the following services: Eligibility management, Flexible Spending Accounts (FSA), and COBRA. This includes the day to day operational functions of client service, workflow management, staffing needs, systems, training and the management of departmental goals, objectives and results for the Eligibility Services department.

-Provided and coordinated administrative support including returning phone calls, coordinating presentations, carrier/client correspondence, copy jobs, overnight mailings, binding jobs, graphics, etc.- Worked with appropriate Account Manager (AM) to identify responsibilities on each assigned account.-Responded to client requests for service/assistance within one working day that request is made.-Assisted with financial reporting for annual renewals, mid-year reviews and monthly claim reports.-Requested renewals from carriers for all lines of coverage and insured delivery in a timely manner.-Assisted with all marketing efforts as assigned by AM, including development of Request for Proposal (RFP), gathering of data, carrier follow-up, and production of marketing report.-Assisted in producing employee communications (newsletters, bulletins, overhead presentations, etc.) as requested.- Maintained permanent master files (keep current SPDs/certificates by client for each line of coverage, including revised documents/amendments), financial binders, agency management system and accounting records at the direction of the AM.-Requested Schedule A information from carriers and act appropriately once materials are received by either coordinating filing or forwarding to client.

• Sold life insurance products to consumers that responded to nationwide marketing campaigns• Developed immediate customer rapport and closing skills over the automated phone dialer system • Focused on asking questions to determine the customer's needs and cross-selling other products • Wrote accurate insurance applications from internal client manager computer system

- Assisted with benefit enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDRO’s, QMCSO’s, distributions, loans, hardships, compliance testing- Maintained employee benefit files- Gathered employee data and oversaw the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans- Performed plan audits to assure accurate enrollment- Provided customer service support to client contacts and employees- Developed communication tools to enhance the understanding of client benefit packages- Designed and distributed materials for benefit orientations, open enrollment meetings and summary plan descriptions.- Created and conducted presentations using audiovisual tools including power point- Provided training and support to new Benefits team members on internal systems and processes