Shane Ryan Email & Phone Number

Cambridge, Massachusetts, Us

• Lead and manage a dynamic team of six Solutions Engineers specializing in the Small Business segment.• Drive team performance to consistently exceed quarterly and annual targets, contributing to the overall success of the business unit.• Foster a collaborative and innovative work environment, empowering team members to excel in providing top-notch HubSpot solutions.• Leverage in-depth expertise in HubSpot's suite of tools to develop and implement customized solutions for small businesses.• Collaborate with cross-functional teams to align technical strategies with overall business objectives.• Stay abreast of the latest updates and features in HubSpot to ensure the team delivers cutting-edge solutions.

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

HubSpot is inbound marketing, sales, and customer service software that helps companies attract visitors, convert leads, and close customers. • Ranked 4th of 25+ NAM Mid-Market Solutions Engineers in terms of close rate on deals for H1 of 2022. • Closed 28k MRR Lighthouse Account for Q3 2022 through collaborative team selling process involving cross-functional teams and multiple stakeholders across sales, product, and compliance. • Assisted in the development of reporting dashboards for mid-market SE groups to monitor KPIs and overall performance now leveraged across nine pods. • Leading pilot initiative in Q3 2022 in collaboration with sales management for SE’s to coach and train AE’s.

Cambridge, Massachusetts, Us

• Served as the onboarding DRI for North America/LATAM PreSales developing and implementing a practicum to drive product knowledge amongst new hires, which assisted with shortening ramp from 26 to 16 weeks.• Coached and mentored new hires throughout the ramp process, providing regular feedback to managers and new hires directly to ensure growth and development while also managing mentor pod and mentorship program. • Strengthened and maintained partner relationships and hosted regular training sessions for Solutions Engineers, which drove adoption of HubSpot’s app marketplace and ecosystem. • Conducted “product tune up” sessions for new hires on immediate team to upskill for Q4 2021 and Q1 2022.

Cambridge, Massachusetts, Us

• Lead technical pre-sales conversations and discovery.• Drove conversations with our prospects around integrations and data migration.• Developed relationships with our customers & partner channels.• Developed relationships with our sales team & leadership, collaborating to delight customers & prospects.• Served as the voice of the product to the sales org & worked with HubSpot's product team to make sure they are solving for the customer.• Proactively managed and prioritized a pipeline of deals to support the performance of the sales team, and strategized with our Account Executives to support those deals from discovery to closing phase.

Cambridge, Massachusetts, Us

• Managed Enterprise and Corporate-level accounts, accounting for approximately ~$4.2 million in Annual Recurring Revenue (2019: achieved 90.67% customer dollar retention on target of 86%).• Engaged clients actively with regular strategy and consulting calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities and qualifying leads for sales. • Monitored customer health and built associated risk mitigation plans by tracking overall performance and usage.

Cambridge, Massachusetts, Us

• Engage clients actively with regular strategy and consulting calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities.• Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.• Understand detailed stakeholder requirements, constraints, and assumptions in development of project plans and deliverables.

Arlington, Virginia, Us

For a decade, 2U, Inc. has been a trusted brand steward and the partner of choice to the world’s top universities in navigating the complexities of bringing the best of themselves into the digital age. • Managed team of Customer Success Managers supporting approximately 400 students across three highly-ranked graduate law programs. • Collaborated directly with university partners to establish processes, resolve issues, and drive student satisfaction.• Consulted regularly with customer insights analysts to report on key performance indicators (KPIs), retention risks, and opportunities to improve the program and student experience.• Liaised between internal stakeholders and the university partners to proactively identify risk factors to retention.• Designed and implemented strategies to improve retention, driving revenue increase for the business.

Arlington, Virginia, Us

• Advised graduate students enrolled in the Master of Law (LLM) and Master of Legal Studies (MLS) programs at the Washington University in St. Louis School of Law and served as their primary point of contact. • Provided educational guidance and assistance for students by planning schedules, recommending courses and determining appropriate education solutions for different types of students.• Assisted students with identification of long term goals and career plans while working to position them to meet requirements for graduation within appropriate periods of time.• Consulted regularly with faculty colleagues in order to assist with scheduling courses, and best supporting students.

Arlington, Virginia, Us

• Developed SEO-driven social media and inbound marketing campaigns for the School of Nursing and Health Sciences at Simmons College and the School of Nursing and Health Studies at Georgetown University.• Conducted outreach and link-building initiatives around program blog content and events to improve SERP visibility and increase number of organic prospects • Tracked and managed social media growth for Twitter, Facebook, LinkedIn, and Google+• Ideated and collaborated on the creation of marketing assets (blog content, data visualizations, graphics, guides, etc.) in conjunction with Marketing Directors, Content Editors and Designers• Managed outreach and link building efforts to drive visibility within search engines and ultimately generating program inquiries from the website

Arlington, Virginia, Us

• Conducted competitive analysis on a variety of healthcare graduate programs and audited communication from potential competitor schools. • Assisted in web page content update for 2U’s healthcare programs using ZenDesk and JIRA marketing systems in collaboration with other marketing teams. • Created student personas for each graduate healthcare program to ensure marketing efforts were targeted at the appropriate audience and in the most efficient manner.

Bachelor Of Arts (Ba), International Relations And Affairs, Global Public Health

Master Of Science - Ms, Analytics

Master Of Science - Ms, Information Technology

High School Diploma