Shane Storm Email & Phone Number

Irvine, California, United States

Tustin, California, United States

I design, implement, and manage cloud infrastructure solutions to support our organization's applications and services. I collaborate with cross-functional teams to understand and translate our business needs into robust cloud solutions. I monitor and maintain the health, performance, and security of our cloud-based systems. I troubleshoot and resolve technical issues, ensuring the high availability and reliability of our cloud services. Additionally, I implement automation for system provisioning, configuration, and scaling to achieve operational efficiency. I stay current with emerging cloud technologies and recommend improvements to enhance our system's performance and security.Below are a few of my notable contributions:• Created and maintained documentation related to cloud system architecture, configurations, and processes.• Collaborated with security teams to ensure compliance with best practices and industry standards in cloud security.

Tustin, California, United States

I managed Microsoft 365 services, which encompassed overseeing Intune, Azure, Exchange, Enterprise App integration, SSO, MDM, Users, Mail, Calendar, Contacts, Groups, Teams, SharePoint, and other related functions. I also supervised on-prem user and group management, along with the implementation of group policy objects (GPO). Additionally, I configured, rolled out, and administered Meraki networks at 15 locations across the country and in Canada.My responsibilities extended to managing email security and providing expertise in setting up split domain email routing during the integration of email domains with the parent company. I provided support using Exclaimer Cloud, Genesys Cloud Contact Center, Cisco Unity/Call Manager, and administered AWS.One of my notable contributions is as follows:• Designed, deployed, and provided support for Microsoft Azure and AWS services, including Azure AD, Azure Identity, Enterprise Applications, O365, Defender, AWS EC2, S3, Route53, and VPC.

Newport Beach, California, United States

I mentored the desktop support staff for select divisions, offering my expertise as the lead technical resource for implementing new systems into the environment. Additionally, I supported as a Junior Domain Admin for Active Directory, specifically in creating and managing Chrome extension Group Policy Objects (GPOs). As a G Suite Super Admin, I oversaw mail, calendar, contacts, groups, and Team Drive.In my role, I administered Adobe DC and CC for a user base of 1700 individuals. I managed asset discovery and usage metering using Asset Vision. Furthermore, I handled multiple subscription and Software as a Service (SaaS) accounts, including Autodesk, SmartSheets, LucidCharts, and others. My responsibilities extended to managing an environment with 4000 endpoints and 5000 users as a Backup SCCM 2012 R2 Engineer. In this capacity, I built compliance baselines and asset intelligence for endpoints and led Windows Updates for these endpoints.A few of my key contributions are listed below:• Introduced Google Chrome extensions to enhance internal collaboration and drive productivity.• Contributed to professional development of interns and associates through training initiatives.• Designed and introduced conference room technology solutions for all Irvine Company Corporate and field locations.• Created and rolled out PowerShell scripts, batch files, software, and patching through tactful utilization of BatchPatch.

Newport Beach, California, United States

I provided expertise as the primary point of contact, delivering "white glove" support to senior executives at Irvine Company. I was responsible for setting up and configuring new software on Windows systems, ensuring efficient deployment, and optimizing the utilization of essential applications. In this capacity, I created and monitored Group Policy Objects (GPOs) in Active Directory to enhance system management and security.Additionally, I supported and managed mobile devices, leveraging AirWatch to facilitate seamless integration and enhance mobile productivity. In the realm of communication, I supported and managed VOiP systems using Cisco CallManager and Unity Connection, ensuring reliable and high-quality communication for the executives.To further streamline operations, I developed PowerShell scripts and batch files. These scripts and files were instrumental in optimizing system configurations and streamlining software installations, contributing to an overall increase in operational efficiency.Some of my contributions for this position are given below:• Trained and enabled end-users to leverage software effectively for improved productivity.• Steered various large-scale office relocations while assuring minimal disruption and seamless technology transitions.• Assured reliability and accessibility of printing resources by maintaining on-premises print servers and managing IP reservations.• Designed and executed setup of field leasing offices and equipped all offices with technological resources to ensure operational success.• Demonstrated exceptional responsiveness in addressing and resolving IT installation and trouble tickets, consistently achieving the highest ticket closure rate on YoY basis.