Shane S. Email & Phone Number

Boise, ID, US

Burlington, Massachusetts, United States

San Mateo, California, United States

Reston, Virginia, United States

Pleasanton, California, United States (Remote work)

• Publish feature overviews, instructional (how-to) guides, admin guides, and release note articles for the Degreed enterprise SaaS Learning Experience Platform (LXP) in Zendesk.
• Created a product documentation style guide to unify styles, grammar, and usage in UI/UX content, Knowledge Center articles, and internal documentation.
• Created an Agile release documentation process for eight product development teamsWorked closely with the support team to identify the top issues to document in the Knowledge Center for customers.

Boise, Idaho

• Created DITA/XML software topics in XMetaL editor and optimized content for reuse in an Astoria CCMS
• Created a company style guide in collaboration with the technical writing and branding teams in the company
• Tracked and posted images and multimedia files in a proprietary digital asset management system
• Analyzed and implemented data gathered from Google Analytics and ForeSee online surveys to provide optimal data-driven content for customers
• Managed localization projects with vendors and reviewed content for accuracy

Boise, Idaho Area

• Developed iOS app support content in an Agile software development environment
• Collaborated with iOS software engineers to troubleshoot and provide training for end-users
• Created instructional courses and documentation for pico-projector hardware and mobile apps including user manuals, blogs, online help, FAQs, and crowd-funding site content
• Managed and authored HTML-based web content for the company website
• Created and administered product content for Facebook, Twitter, and LinkedIn

Boise, Idaho Area

• Consulted with HP project managers and implemented workflow process improvements and document consolidation strategies
• Authored and published printer functionality white papers for HP’s SaaS StorageWorks division
• Authored and edited content for enterprise laser printer user guides and service manuals
• Implemented content strategies to minimize translation and localization costs
• Categorized tasks, tracked project hours, and prioritized assignments for simultaneous projects

Boise, Idaho Area

• Administered over 350 proprietary specification documents in a SharePoint content repository
• Published and edited hundreds of data sheets, white papers, technical notes, and product update documents for mobile memory products
• Developed consistent branding, formatting, and styles for publications
• Created departmental SharePoint sites featuring action item work spaces, version-controlled documentation
• Managed the publication of documentation on an external website
• Planned and managed an annual engineering training conference for over 80 employees

Master'S Of Arts (Ma), Technical Communication

B.A., English

General Studies