Technical Administration / Training:• Improve clientele trust by creating and implementing issue tracking site and/or queue.• Maintain tool adoption by managing Rational CLM Upgrades and handling major incidents with tool suite and build engines efficiently.• Preserve tool performance by creating and maintaining detailed performance testing use cases that can be ran weekly by Quality Assurance/PVS department.• Create, lead, and coordinate training sessions and post training surveys throughout company departments to influence greater tool adoption.• Manage tool suite incident and service request queue daily.• Manage multiple relationships between internal and external technical support and training vendors to ensure efficient incident resolution.System and Process Analysis:• Conduct customer consultations and work sessions to assess business needs, define system requirements, scope and provide input into technical design and functional design.• Lead project communication and coordination efforts with management, stakeholders and project team members.• Facilitate gap analysis discussions with project team members and key stakeholders. Develop and execute innovative mitigation plans to address identified gaps.• Support business relationships by documenting business issues, determining project needs and supporting training as needed.• Implement process improvements that align to departmental, corporate goals, and changing business needs. Identify and quantify the business impact(s) of the solutions.• Consult with business areas across the organization to review, analyze, propose and develop solutions for inefficient business processes.

• Controlled the tasks of generating inventive and rational solutions to solve complex computations. • Responsible for researching, evaluating, supervising, and monitoring the applications of new computer systems. Responsible for ensuring new and old systems integrated seamlessly.• Worked closely with owner and clients to ensure user approval and technical compatibility. • Researched new tools and reviews of the applications online to develop a performance score before approving the purchase of a new application or application suite.• Designed testing business specific use cases in order to better test the performance of the trial version of the application before approving purchase.