Assisted with data migration initiatives for a large-scale healthcare IT project, transferring critical patient data and electronic medical records (EMR) with 100% accuracy and compliance with HIPAA regulations.Collaborated with cross-functional teams to streamline the migration of legacy systems to modern platforms, enhancing system performance and reducing downtime by 30%.Conducted system assessments and data integrity checks, ensuring smooth integration of healthcare applications with existing infrastructures and resolving compatibility issues.Spearheaded SaaS implementation projects, optimizing client workflows and driving adoption of remote collaboration tools tailored to the healthcare industry.Managed change initiatives to support technology adoption, resulting in a measurable 25% boost in user satisfaction and operational productivity.Partnered with product management, development, and QA teams to implement innovative solutions that addressed evolving business needs in the healthcare sector.Designed and executed training programs for healthcare clients, simplifying onboarding processes and increasing platform utilizationLeveraged Python, AI models, and data analytics to deliver actionable insights, enabling clients to optimize operational decision-making.Key Skills: Data Migration | Healthcare IT | EMR | SaaS Implementation | HIPAA Compliance | Python | AI & Machine Learning | Digital Transformation | Project Management | Scrum | System Integration

Selected for an apprenticeship program focused on developing expertise in data analytics, software engineering, and product managementGained hands-on experience in front-end development using React, Angular, and JavaScript to create user-friendly applications tailored to client needs.Contributed to the development of an AI-powered guided selling platform, improving client salesParticipated in a healthcare IT project, where I learned and implemented data migration strategies to securely transfer electronic medical records (EMR) in compliance with HIPAA regulations.Worked closely with cross-functional teams to deliver high-impact projects, focusing on team management, agile methodologies, and digital transformation initiatives.Built foundational knowledge in cloud platforms (AWS) and Python, which laid the groundwork for advanced roles in technology.

I began my career at Accenture as a Customer Service Representative, providing exceptional support to healthcare clients in a fast-paced, remote environment. My responsibilities included handling high-volume inbound calls and resolving inquiries related to healthcare insurance claims, billing, and account issues with efficiency and professionalism.I consistently achieved top performance on key metrics, including average handle time (AHT), quality assurance scores, and customer satisfaction (CSAT) ratings. Additionally, I gained hands-on experience troubleshooting healthcare portals and identifying solutions to system-related issues, which improved client retention and satisfaction.This role allowed me to develop a strong understanding of healthcare operations and technology systems, inspiring my transition into more technical and data-driven roles within the company. I demonstrated a proactive approach to learning by completing additional training and certifications, which supported my selection into Accenture’s Technology Apprenticeship Program.

Managed and supported the implementation and maintenance of healthcare IT systems, ensuring compliance with HIPAA and other regulatory standards.Collaborated with healthcare professionals to understand workflow requirements and translate them into optimized technical solutions.Provided technical support and troubleshooting for electronic health record (EHR) systems and other healthcare software.Assisted in system upgrades, patches, and overall performance optimization to enhance functionality and user experience.Led user training and onboarding sessions to facilitate seamless adoption of new technologies and workflows.Documented system processes, created training materials, and maintained user guides to support continuous learning and efficiency.