Shani Wright Email & Phone Number

Wiesbaden, Germany

Accountable for the whereabouts and safety of children and youth ranging in age from 8 weeks to 6 years. Assisted in planning, coordinating and conducting activities for program participants including groups’ as well as individual child and youth activities. Established various program environments that sustains participant interest and promotes positive child and youth interactions with other children, youth and adults. Assisted, prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate a daily schedule. Assisted children and youth with special projects, homework and life skills. Participated in conferences with parents and staff. Reviewed and implemented daily schedules and activity plans to ensure age/stage appropriateness. Interacted with children and youth using approved child guidance and youth development techniques. Ensured compliance with policies and regulations applicable to AF Child and Youth Programs. Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies. Collected, maintained and reported program participation data to assistant director of Child & Youth Services.

Wiesbaden, Germany

Offered outstanding customer service support to several clients. Served as a first point of customer contact in person and via telephone. Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Huntington, United Kingdom

Offered outstanding executive-level support to several high-profile organizations clients. Served as first point of customer contact in person and via telephone and responded to email or fax inquiries. Generated comprehensive reports and dictation. Maintained key areas of Diamond & Pearls. and responded to email or fax inquiries. Managed mail and client traffic for this 80-employee company. Drafted correspondence for eight individual managers. Produced quarterly company reports.

Performing Arts, Communication & Computer Proficient

General Studies