Shania R. Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

San Francisco, California, Us

Expert in providing strategic management of enterprise-wide technology communications and collaboration product and services. Liaison between Line of Business and technical organization by planning, conducting and directing analysis on complex, strategic, corporate-wide business needs into solutions solved with existing or new products/ services. Drive the development and deployment of new products and services for the Electronic Communications and Collaborations group. Provide service/product experience in identifying, evaluating and producing metrics, reporting and service management procedures that are cost effective and improve the delivery or capabilities of the product/service.

San Jose, Ca, Us

This project entails working within Cisco Commerce Workspace in Guided Deal Registration Team. We focus on streamlining business requirements within deal registration to quoting process which enables partners to benefit from sales and investments based on their eligibility and deal parameters. We analyze who our partners are and how they do deals with Cisco products. Our team works collaboratively within various cross-functional teams to streamline and simplify deal registrations for our partners. Responsibilities:*Provide support for strategic initiative by working on business analysis, strategy development and execution planning.*Articulate and document the business strategy*Capture high level scope requirements for new capabilities *Drive client's business needs from a concept idea into deliverables and implementation roadmap*Apply knowledge of business strategies to proactively anticipate and prioritize business needs of stakeholders.*Ensure other cross functional teams have included our business strategy in their Business Requirements*Build relationships and consensus with cross-functional team members and stakeholders to drive collaborative solutions that maximize positive impact to our stakeholders and lead to incremental revenues.

Burlingame, Ca, Us

JumpstartMD had leveraged new capabilities ranging from the addition of a new patient portal, video conferencing, hosted telephony, hosted storage and hosted networking. In addition, to enhance the user and patient experience through the company’s electronic medical record (EMR) and tools such as: SalesForce, Qgenda, Intaact, ADP, Box, Jive, AddLive, OnDello and Heroku. I was responsible for planning, implementing, training and managing these efforts in order to scale JumsptartMD for growth. Responsibilities:*Product Manager of JumpstartMD’s patient portal*Drove the advocacy, approval and implementation of technology projects*Communicated with internal and external parties on the status of technology needs and project status*Managed user expectations, schedules, performance and availability of JumpstartMD systems and hardware*Created user manuals for staff at JumpStartMD*Developed “As Is” and “To Be” models for business process mapping*Responsible for all vendor management and budgeting for projects*Tracked the status of deliverables through the Project Life Cycle*Managed and updated project documentation including project schedule and cost management, change request and user manuals

San Jose, Ca, Us

As part of Q2O’s Performance, Support, Monitoring and Configuration Team, I provided cross-functional support and monitored real user activity to ensure web/form based applications perform to expectations; while generating analysis and provided notifications when not performing well. Gathered and provided intelligence about: user behavior; service performance; technical architecture and design consulting, as well as, with our internal E2E monitoring and support services for various organizations across Cisco. My team analyzed application performance SLA monitoring, performance design and objective setting, while adhering to best practices and provided technical consultation for issue resolution. Tools: End User Experience Management (EUEM). Gomez Synthetic Monitoring Tool, ITCam, DBCam, BMC and Splunk Responsibilities:*Prioritized and responsible for all budget allocated for team, cross-charges and SOW’s *Responsible for client new engagement process for on-boarding with Gomez and EUEM Monitoring*Collected and reviewed daily system health report, evaluated trends and provided analysis*Monitored DBCam Alert Management integration, bug status update in QC, enhancement and timelines for implementation*Coordinated and responsible for off-shore team; communicated weekly goals, team deliverables and task distribution*Assisted in creating monthly release and quarter-end reports for management*Created and maintained teams IWE Community page, highlighting time frames, enhancements and walk-through of our monitoring tools*Planned and organized team’s involvement with Data Innovation Expo and IT Innovative Tool Expo *Prepared user manual and demo videos for EUEM and Splunk tool dashboards uploaded on IWE*Coordinated and opened Technical Defects (TD’s) in Quality Center (QC) for defects in URI’s within Q2O’s application

San Jose, Ca, Us

The purpose of HMP is One Cisco, One Hierarchy Management Platform, where there is a federated ownership and consistent governance of master data hierarchies. HMP’s goal is to provide hierarchy as a service enabling growth through new business models and swift business strategy adoption as well as high performance and scalability The focus of the (Meta-Data Framework) MDF-HMP migration project was to extend HMP core capabilities to enable configuration of MDF hierarchies to provide full coverage of existing functionality and Integration with WEM and E2E down streams.Responsibilities:*Facilitated and engaged in the requirements sessions and development of system use cases, detailed functional specification documents and boundary specification documents *Point of contact for all MDF downstream team and boundary teams *Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs *Recommended business process and performance improvements based on new features/functions delivered in new versions of third-party software *Worked with business partners to define, analyze and document requirements for enhancements, as well as identify opportunities for new/improved processes *Lead the process to implement system changes, including the coordination of cross-functional business resources, testing, training, communication, implementation, and documentation*Reviewed test plans, test cases, and test scripts against requirements documentation to ensure full requirements-testing traceability *Followed defined validation processes and produced validated documents for all initiatives *Created user stories using Rally and worked closely with architecture team to meet functional specifications

Kajol Cosmetics is an e-commerce company with distribution centers in San Leandro and Newark, California. Duties and responsibilities included budgeting, planning, organizing, development and evaluation of all quality assurance and compliance within the workplace. Responsibilities:*Responsible for the strategic marketing and vision of Kajol Beauty*Oversaw all contracts and documentation, confirming accuracy and completion*Ensured collaboration and communication across the company, vendors and stakeholders as well was the primary contact for all stakeholders and vendors*Maintained and updated product reviews, website, web blog, and respond to client inquiries*Coordinated public events showcasing new products and upcoming promotions*Replenished quality products based on revenues*Generated new development and innovative production for Kajol Beauty DBA Kajol Cosmetics Inc. which focused on multifaceted projects, including market analysis *Created and managed project templates, use case project templates and requirement analysis and traceability *Worked as an interface between the users and the various teams involved in the application development for the better understanding of the business and ecommerce processes *Developed business flow diagrams, activity/state diagrams and sequence diagrams to clarify business processes to the development team and valuable stakeholders

Becton Healthcare Resources (BHR), non-profit medical organization was converting from manual to electronic medical records to be in compliance with HIPAA standards. In addition, was in transition from ICD-9 to ICD-10 codes, while transcribing reports on Insyst Universal Alameda County System. I ensured that all medical staff were trained in ICD-9/ ICD-10 implementation record transition and storage of patient files in company’s secure software system. As well, audited all patient files confirming necessary documentation such as patient treatment plans, consents were signed and charts accurately completed. Responsibilities: *Assisted project manager in developing scope/vision documentation and project plan to track project progress*Evaluated resource workloads, critical paths, bottlenecks, resource availability and resolved over-allocations*Performed extensive system analysis and gap analysis for the various business specifications.*Trained customer support staff and updated them about Pathway to Wellness and Becton HealthCare Resource’s latest features and updated the team on a weekly basis with updates in conjunction with Medi-Cal, Medicaid, Medicare and managed care concepts*Created and analyzed business process models for billing and collection*Attended monthly trainings with Alameda County and Contra Costa County regarding advance directives compliance, documentation and HIPAA standards and compliance *Reviewed patient complaints, grievances with quality assurance department and applied best practice in resolving such matters with patients, medical staff and departmental managers

FHAR is a non-profit medical organization, which assists persons with mental and physical disabilities. Assisted Program Director with job placements and community service programs for our clients. As well, as creating an recording clients progress and provided recommendations though our daily tracking tool. Responsibilities: *Conducted interviews with job placement programs, social workers and stakeholders to analyze and access the needs of our clients *Interacted with our stakeholders, sponsors, and clients on a daily basis to determine the scope, objective and limitations of new project requirements at FHAR.*Created and managed the change request process and analyzed the impact of the change request on our applications*Managed and updated project plan documents including project timelines and budget for our program*Organized team outings, team building exercises and initiated new proposals to enhance and streamline our protocols and daily activities for our clients*Worked with cross functional teams to ensure deliverable and contracts were adhered and timely updated

Master Of Science (M.S.), Public Administration

Bachelor Of Science (B.S.), Sociology

Design And Applied Arts

Education record