Shania Sullivan Email & Phone Number

Sterling Heights, Michigan

• Greet customers • Take catering and carry out orders • Memorize menu items• Take orders and transmit to kitchen via computer database• Deliver food and beverages promptly • Organize menus and tidy up counter area• Accept payments • Perform closing cleanup tasks as required

Troy, Michigan

• Provide quality first level support to recruiters and candidates of Kelly Services, 3rd party companies, and educational systems utilizing Kelly applications via telephone and email• Verify and update customer information• Provide accurate and creative solutions to user problems• Ensure user productivity and create new knowledge base articles as required• Identify and resolve issues pertaining to network connectivity• Diagnose, troubleshoot and resolve application issues• Create and log work performed in cases utilizing Salesforce Service Desk• Prioritize and escalate issues to second level teams as required• Resolved the highest amount of cases in the shortest amount of time on a team of 10• Customer satisfaction surveys consistently average 98% - 100%• Employed a high degree of customer service, technical expertise and timeliness• Consult knowledge base articles to optimize problem resolution• Acquire and maintain current knowledge of relevant product offerings• Adhere to support policies to provide technically accurate solutions to customers• Attend training sessions as required

West Bloomfield, Mi

• Answered phones• Took phone messages• Ordered office supplies• Created step by step tutorials• Created PowerPoint presentations• Posted content to company Twitter, Instagram and LinkedIn accounts• Took meeting minutes• Shipping and receiving

Bloomfield Hills, Mi

• Greeted and assisted visitors• Answered phones• Took phone messages• Routed calls and responded to inquiries• Provided customers information as required• Created, revised and printed documents• Sorted, prioritized and distributed incoming mail• Processed outgoing mail• Created and printed labels• Filed and retrieved documents• Scheduled appointments and meetings• Made travel arrangements for senior managers• Streamlined office procedures to make them more efficient• Kept confidential information secure

Sterling Heights, Michigan

• Cashier• Food preparation• Cleaning and closing• Customer service

Ferndale, Michigan

• Data entry• Social media management• Answered phones• Managed company emails• Promoted events• Pushed ticket sales• Sold tickets at events• Maintained customer contact spreadsheet

Warren, Michigan

• Cashier• Took orders• Answered phones• Pizza preparation• Cleaning and closing