Shania Sullivan Email and Phone Number
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Shania Sullivan is a IT Analyst / Help Desk Operator at Ikes Restaurant. She possess expertise in customer service, social media, microsoft office, powerpoint, microsoft excel and 18 more skills.
Ikes Restaurant
View- Website:
- ikesrestaurant.com
- Employees:
- 18
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WaitressIkes Restaurant Sep 2017 - PresentSterling Heights, Michigan• Greet customers • Take catering and carry out orders • Memorize menu items• Take orders and transmit to kitchen via computer database• Deliver food and beverages promptly • Organize menus and tidy up counter area• Accept payments • Perform closing cleanup tasks as required
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It Analyst / Help Desk OperatorKelly Services Jul 2015 - Sep 2017Troy, Michigan• Provide quality first level support to recruiters and candidates of Kelly Services, 3rd party companies, and educational systems utilizing Kelly applications via telephone and email• Verify and update customer information• Provide accurate and creative solutions to user problems• Ensure user productivity and create new knowledge base articles as required• Identify and resolve issues pertaining to network connectivity• Diagnose, troubleshoot and resolve application issues• Create and log work performed in cases utilizing Salesforce Service Desk• Prioritize and escalate issues to second level teams as required• Resolved the highest amount of cases in the shortest amount of time on a team of 10• Customer satisfaction surveys consistently average 98% - 100%• Employed a high degree of customer service, technical expertise and timeliness• Consult knowledge base articles to optimize problem resolution• Acquire and maintain current knowledge of relevant product offerings• Adhere to support policies to provide technically accurate solutions to customers• Attend training sessions as required -
Administrative AssistantNetwork Equipment Dealers May 2015 - Jul 2015West Bloomfield, Mi• Answered phones• Took phone messages• Ordered office supplies• Created step by step tutorials• Created PowerPoint presentations• Posted content to company Twitter, Instagram and LinkedIn accounts• Took meeting minutes• Shipping and receiving -
Administrative AssistantAskar Brands Jan 2015 - May 2015Bloomfield Hills, Mi• Greeted and assisted visitors• Answered phones• Took phone messages• Routed calls and responded to inquiries• Provided customers information as required• Created, revised and printed documents• Sorted, prioritized and distributed incoming mail• Processed outgoing mail• Created and printed labels• Filed and retrieved documents• Scheduled appointments and meetings• Made travel arrangements for senior managers• Streamlined office procedures to make them more efficient• Kept confidential information secure -
Concessions, Box Office And Customer ServiceMjr Digital Cinemas Oct 2014 - Mar 2015Sterling Heights, Michigan• Cashier• Food preparation• Cleaning and closing• Customer service
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Administrative AssistantElive Entertainment Jun 2014 - Oct 2014Ferndale, Michigan• Data entry• Social media management• Answered phones• Managed company emails• Promoted events• Pushed ticket sales• Sold tickets at events• Maintained customer contact spreadsheet
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Cashier And Customer ServiceLittle Caesars Aug 2012 - May 2014Warren, Michigan• Cashier• Took orders• Answered phones• Pizza preparation• Cleaning and closing
Shania Sullivan Skills
Shania Sullivan Education Details
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Warren Woods Tower High School - Warren, MichiganHigh School
Frequently Asked Questions about Shania Sullivan
What company does Shania Sullivan work for?
Shania Sullivan works for Ikes Restaurant
What is Shania Sullivan's role at the current company?
Shania Sullivan's current role is IT Analyst / Help Desk Operator.
What is Shania Sullivan's email address?
Shania Sullivan's email address is sh****@****ces.com
What is Shania Sullivan's direct phone number?
Shania Sullivan's direct phone number is +131387*****
What schools did Shania Sullivan attend?
Shania Sullivan attended Warren Woods Tower High School - Warren, Michigan.
What are some of Shania Sullivan's interests?
Shania Sullivan has interest in Children, Civil Rights And Social Action, Education, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Shania Sullivan known for?
Shania Sullivan has skills like Customer Service, Social Media, Microsoft Office, Powerpoint, Microsoft Excel, Ability To Work In A Team Structure, Outlook, Office Administration, Time Management, Proficiency With Computer Software Programs, Communication, Microsoft Word.
Who are Shania Sullivan's colleagues?
Shania Sullivan's colleagues are Sasha Thao, Billy Rodriguez, Emmanuel Ansu, Patrick Mansour, Dean Calkin, Connnor Smith, Christopher Hinojosa.
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