Supplied comprehensive coordination and management of patient services within the Regional Care Centers, assuring seamless operations and superior patient care.Demonstrated exceptional proficiency in patient scheduling using OneConnect, effectively aligning physician and clinic templates to optimize efficiency and streamline clinic flow.Ensured accurate completion and processing of all clinic activities, adhering to established protocols and maintaining meticulous attention to detail.Facilitated the collection of co-pays through I-payment, ensuring financial transactions were executed in a secure and compliant manner.Exercised proactive initiative in fulfilling additional responsibilities delegated by the Clinical Administrative Director, Nurse Manager, or designated authorities.

Analyzed and verified incoming data for accuracy and completeness, maintaining strict adherence to quality control standards. Managed a high volume of incoming documents efficiently using advanced software systems to optimize workflows and maximize efficiency. Collaborated with other departments to identify and resolve discrepancies or issues, ensuring the prompt and accurate delivery of all processed data. Facilitated team training on processing procedures and software systems, fostering a cohesive and productive work environment. Contributed to the development and implementation of Standard Operating Procedures (SOPs) and new policies to enhance operational excellence.

Achieved a 98% resolution rate of customer complaints and inquiries through exceptional communication and problem-solving skills.Implemented innovative customer service procedures resulting in a 30% reduction in response time and a 20% increase in customer satisfaction ratings.Coordinated and led successful customer service training sessions for new hires, resulting in a 25% decrease in onboarding time and improved employee retention.Identified and recommended process improvements to management, leading to a 15% reduction in customer service response time and increased efficiency.Provided comprehensive customer service by enrolling employees from client companies into medical, dental, vision, life insurance, and 401k plans while answering any related questions and providing easy-to-understand directions for enrollment.Utilized a multi-line phone system to answer incoming calls, make outbound calls, respond to chat inquiries, view fax and email documents, and respond to employee emails while maintaining the safety of sensitive information including social security numbers, dates of birth, bank account information, address.

Provide exceptional customer service, sales, and optometric technician assistance under direct supervision of LeadershipGreet and prepare patients for doctor's visits by performing eye exams and checking eye pressureAssist patients with purchase of contact lenses and glasses, as well as collecting paymentsAnswer multiple phone lines, scheduling appointments, and verifying insurance with a focus on maintaining high levels of customer satisfactionCreate a positive customer experience by utilizing proper dispensing techniques to provide prescription glasses/contact lensesDetermine power ranges and specific lens measurements by frame, measure, fit, and adapt lenses and frames for clients according to written optical prescriptions or specifications.

Adapted to changes in research project policies and procedures, successfully integrating them into the projectDemonstrated exceptional communication skills, verbally and in writing, with colleagues to ensure clear and comprehensive understandingSolicited and incorporated constructive feedback from colleagues to optimize project qualityProficiently utilized research database REDCAP and electronic medical records system EPIC/Clinic Station to extract and analyze dataMeticulously reviewed data in a timely manner, with keen attention to detailExamined the correlation between anesthesia type and incidence of acute pain, chronic pain, hospital utilization, cancer recurrence, and survival rateConducted an extensive review and analysis of patient charts from May 2006 to December 2013 to identify breast cancer patients who underwent surgical procedures using GA with PVB, GA without PVB, and GA with On-Q at MDACC.

05/ 2014 – 08/ 2017 HOUSTON, UNITED STATESAdapted to changes in research project policies and procedures, successfully integrating them into the projectDemonstrated exceptional communication skills, verbally and in writing, with colleagues to ensure clear and comprehensive understandingSolicited and incorporated constructive feedback from colleagues to optimize project qualityProficiently utilized research database REDCAP and electronic medical records system EPIC/Clinic Station to extract and analyze dataMeticulously reviewed data in a timely manner, with keen attention to detailExamined the correlation between anesthesia type and incidence of acute pain, chronic pain, hospital utilization, cancer recurrence, and survival rateConducted an extensive review and analysis of patient charts from May 2006 to December 2013 to identify breast cancer patients who underwent surgical procedures using GA with PVB, GA without PVB, and GA with On-Q at MDACC.

Successfully contributed over 800 community service hours towards assisting and enhancing local communities.Demonstrated a strong commitment to volunteerism by completing an extensive amount of community service hours.Actively engaged in community service efforts by devoting over 800 hours towards various initiatives and projects.Made a significant impact on local communities by dedicating substantial time towards community service, totaling over 800 hours.Exhibited a strong work ethic and dedication to community improvement by completing more than 800 hours of community service.