Shanice Whittaker Email & Phone Number

New York, New York, Us

I lead the development and execution of global contract workforce strategies within our technology organization. Managing a portfolio of over 70 contracts and more than 900 contract staff, I drive efficiency and operational excellence through strategic vendor selection and cost-cutting initiatives. My role involves overseeing a globally diverse team in handling end-to-end headcount requests, process improvements, and contract extensions. By establishing the 3rd Party Governance and Oversight function, I have standardized support and billing models across suppliers, ensuring high-quality service delivery. My data-driven approach, including comprehensive analysis of workforce contracts, spend, and performance metrics, supports informed decision-making and continuous process enhancements. I collaborate closely with global Sourcing, Risk, and Staffing teams to align our workforce strategy with business objectives.

New York, New York, Us

I led global workforce optimization initiatives affecting over 1,600 staff members worldwide. I managed the job requisition process for both direct and contract staff across various departments, ensuring alignment with financial and project requirements. Partnering with financial controllers, I meticulously aligned staffing needs with budget constraints and collaborated with HR and Citi Staffing to meet hiring targets. My focus on training and mentoring staff in resource management, metrics, procurement, and invoicing procedures fostered a culture of operational excellence and efficiency within the team

New York, New York, Us

New York, New York, Us

As Financial & Vendor Manager, I was responsible for the efficient processing and renewal of over 85 contracts. I developed an order management tool to enhance the accuracy of procurement data and coordinated closely with finance, legal, and procurement teams to meet operational needs. My role contributed to improved efficiency and effectiveness in contract management and procurement processes.

New York, New York, Us

As a Site Support Intern, I provided technical assistance to over 5,000 clients, working directly with the Senior Vice President and technology infrastructure teams. My responsibilities included resolving complex IT issues and assisting in the deployment of new computer applications and imaging procedures. This role provided me with a solid foundation in technical support and IT project deployment, contributing to my understanding of technology infrastructure and client service.

Henrico, Virginia, Us

I conducted statewide audits of retirement beneficiary forms to ensure compliance and accuracy. My role required the meticulous handling of over 500 classified files, maintaining confidentiality and adhering to regulatory standards. This experience sharpened my administrative skills and attention to detail in a sensitive legal environment.

Washington, Dc, Us

I was responsible for conducting thorough research on veteran benefits. I analyzed key metrics and compiled detailed reports to facilitate accurate and efficient processing of veteran-related claims. My role involved managing sensitive correspondence for Virginia Delegates and Senators, ensuring strict confidentiality regarding veterans' education benefits and military discharge statuses. This position required a high level of attention to detail and discretion, contributing to the effective administration of veterans' benefits.

Masters, Security And Information Assurance

Information Technology

Bachelor Of Science, Human Resource Management

Education record

Education record