• Seasoned insurance professional with hands-on experience in Life and Annuity domains. • Project Leader in Six Sigma Green Belt Project- To enhance Customer experience scores (NPS).• Involved in system enhancement initiatives, robotics automation, transformation. • Currently working on Claims Transformation Project.• Experienced in external interfacing systems and domain administration systems. Adept with life insurance products like term, whole Life, Universal Life Annuities and Group insurance. • Responsible for collecting all in- scope Business requirements in an insurance process. Analyzing, capturing, validating and verifying the logical breakdown for ‘to-be’ state of Business Solution.• Performing detailed analysis of existing systems/processes to ensure all aspects of the Business Solution requirements are understood & mapped.• Identify business requirements and estimate the required efforts in deployment.• Perform impact analysis due to change requests, enhancements• Mapping and formalizing business requirements between Business and technical channels to achieve strategic and tactical solution. Facilitate technical teams in transformation and optimization of existing systems/processes.• Introduced new methods, practices and systems to reduce turnaround time• Working closely with Internal Assurance team to create BOT to identify Difference in Payouts using ACL.

• Seasoned insurance professional with hands-on experience in Life and Annuity domains. • Experienced in external interfacing systems and domain administration systems. Adept with life insurance products like term, whole Life, Universal Life Annuities and Group insurance. • Responsible for collecting all in- scope Business requirements in an insurance process. Analyzing, capturing, validating and verifying the logical breakdown for ‘to-be’ state of Business Solution.• Performing detailed analysis of existing systems/processes to ensure all aspects of the Business Solution requirements are understood & mapped.• Mapping and formalizing business requirements between Business and technical channels to achieve strategic and tactical solution. Facilitate technical teams in transformation and optimization of existing systems/processes.

· Deft in requirement gathering to enhance claim system to next level· Involved in BRD writing, release planning, producing a Test report at the end of a Testing phase and achieving signoff· Responsible for writing and executing Test plans, defect tracking including examination of severity and priority in day to day production defects· Efficiently liaising with development team

• Evaluating and approving insurance claims. Carrying out proactive fraud prevention, detection and investigation activities in the business.

· Assessing of Life insurance claims through scrutinizing documentation, checking admissibility of claims, death marking & claim amount calculations & settlements as per policy contract.· Preparing claim summary sheet mentioning circumstances of death, brief case description, conclusion etc.· Co-ordinate with internal departments such as Finance, Underwriting, Policy Owner Services, Information Technology etc for speedy processing of claims.· Liaise with Claimant, Doctors, Hospitals, Police authorities, Agents, Vendors, Branch offices, etc for Claim Adjudication.· Processing & settlement of claims within the specified guidelines with no fatal errors within the specified TAT.· Attend to all inquiries and complaints regarding the processing and settlement of claims.· Maintenance of Claims Checklists / MIS, Process Improvement Initiative etc.

• Delivered the pricing and reporting for various securities including Equities, Bonds, Futures, Options and Debt instruments spanning countries i.e., Luxembourg, Belgium, Germany, China, Hong Kong & Netherlands.