Shanker Narayanan Email & Phone Number

Surrey, Bc, Ca

White Rock, British Columbia, Canada

Toronto, Canada Area

Overseeing the overall functioning of the company.- Increased suite acquisition count from 1730 to 2750 in a 4-year span exceeding the overall business strategy-Accelerated revenue growth on a YOY basis by 8% and sustained a 30% plus operating profit- Successfully increased shareholder distribution by 50% to CAD $2 million annually by creating additional avenues of revenue such as Owner & Tenant Insurance and by increasing suite acquisition -Launched and implemented a property technology platform that integrated to CRM.*Created ERP with an ERP solutions provider over a period of 2 years*Process mapped all operating functions for the ERP system*Trained and onboarded a team of 50 plus users across Canada to manage and operate the system.-Created & implemented Business Intelligence tools to enhance overall customer experience-Developed a scalable platform for Rental units to achieve a suite count of 5000 condominiums by 2024-Working towards upgrading the skills of the workforce to achieve this target-Developed a digital marketing campaign strategy by following up on lead generation through integrated CRM-Provided leadership and guidance to nurture a sales and customer centric team to offer best in class property management services. -Regularly exceeded annual KPIs by developing and managing a comprehensive Sales and Marketing plan -Developed an After-hours/emergency remote call center with 24/7 accessibility. Provided training and scripts to handle discrepancies and issues and resolved within 24 hours -Established a white label portal with an online payment gateway for transactional ease for all customers-Increased the leasing numbers by 25% by integrating Calendly with the ERP systems to create a dynamic suite viewing booking set up, for all customers

Toronto, Canada Area

-Manage a team of 65 individuals and oversaw areas of front desk, concierge, valet, doormen, bellman, instant service operators and the club level concierge- In charge of all guest service metrics and all operational efficiencies- Co ordinate and manage departmental productivity and team management- Manage departmental expenses and improve operational profit- Oversee room refurbishment

Overseeing operations at the New Africa Hotel and Casino in Dar es Salaam, Tanzania and addition of 70 rooms to existing 126 room inventory.

I joined the Claridges to preopen the hotel successfully in April 2009. The entire process was microwaved to 12 months. The hotel is open in its first phase. The same includes 150 rooms, all day diner, bar, lobby lounge, central courtyard patio, huge banquets and 24 hours room/butler service. The second phase inlcudes the Indian speciality called Dhaba, 15000 square feet SPA and an additional 135 rooms. The same has already started and should be done in 6 months, prior to the Commonwealth games.

The Oberoi- Bangalore

Overall incharge of SPA operations. Looked after front desk operations at the same time.

Pre opening team member at the Trident JaipurLooked after operations of both food and beverage and front office

Masters In Hospitality Management, Masters In Hospitality Management

Hotel Management And Catering Technology, Hotel Management