Shanky Garg Email & Phone Number

Noida, Uttar Pradesh, India

Working as System Engineer at Hashicorp India on contractual basis since January 2024.Okta AdministrationTroubleshooting issues and supporting onsite and offsite users.Raising out of scope issues to vendor parties (Dell, Apple).Ticket management (Incident and Service Request) via FreshService tool.Assigning application licences to users as per the user's requirement.Managing Mac systems via Jamf portal.Configuring and installing MDM profiles on Mac systems.Supporting users via Zoom/Slack.Checking and maintaining Conference rooms and Board room.

Gurugram, Haryana, India

Worked as Senior Desktop Support Engineer on a 3rd party payrollRoles & Responsibilities:• Providing timely Helpdesk support to users and close Helpdesk tickets in due time.• Troubleshooting and resolving software and hardware issues.• Allocating and de-allocating IT assets to and from the users.• Managing the hardware and software inventory.• Perform hardware (network devices, desktops, laptops, printers, etc.) and software installations, configurations and upgrade.• Manage the Server room and UPS room including the regular room inspection, inspection record completion.• Support in issues with OneDrive, SharePoint, MS Outlook, MS Teams, MS Excel, MS Word and MS PowerPoint.• Providing support to remote users on calls, MS Teams, Zoom meetings.• Installing and formatting Windows OS, Configuring systems on Domain Server.• Configuring user profile on organization domain.• Registry settings, Disk clean-up, MFA configuration, MS Office account.• Any other work assigned by the Head of IT Department.

Noida, Uttar Pradesh, India

I was a trainee at Cetpa Infotech and was getting training in CCNP on weekends

• Pre PDV and Warrant checks for disconnection of electricity and gas for non-eligible customers.• Cancelling disconnection visits and warrants of the customers who paid their bills.• Applying charges to customers for not paying dues in given time.• Discussion over non-eligible customers with British Gas client (UK).

• Worked as customer support for client Flipkart• Listen to the queries of the customers and highlighting to senior team.

• Maintenance of IT infrastructure and Computer Labs.• Admissions of students, generation of e-challan and updating fee• Maintenance of college portal• System Administration and Record Maintenance• University affairs and arrangement of Exam centre in college• Enrolling students, Scholarships Distribution & Clerical work of college.

Bachelor Of Technology - Btech, Computer Science, A

Activities and Societies: 1) Maintenance of Computer Labs and troubleshooting Network issues............ 2) Team lead of the winning side.

Diploma Of Education, Computer Science, A

Activities and Societies: Maintenance of Computer Labs and troubleshooting Network issues