Michael Shan Email & Phone Number

Specializing in the design and implementation of data visualizations to support decision making for core departments on the business-side of the team -- executives, ticket sales and operations, marketing and consumer products.

Across my two roles in professional services, I led and delivered 10 services engagements, totaling over $1.5 in revenue, for various Fortune 500 companies and federal and state government organizationsData Source Modeling for a Fortune 500 – 3 Months● Managed a team of 3 consultants responsible for the migration and enhancement of over 40 business critical Looker Explores to Tableau published data sources for thousands of users; defined and standardized metadata, developed data models from Snowflake queries and transitioned business logic and KPIs to calculated fields

Greater Seattle Area

I was frequently sought after for projects that require expertise in visual best practices, data storytelling, beautiful design and complex data structures. It has been incredibly rewarding to use data visualization to help our customers feel confident about decisions that they need to make for their organization or business. Some of my projects are highlighted here:State of Missouri Governor's Office | 3 Months | tinyurl.com/VizMO1● Developed internal-facing COVID-19 dashboards for the state's pandemic response team and externalfacing dashboards that surfaced critical regional trends in cases, deaths and testing through clear and actionable visualizationsState of New Hampshire Dept. of Education | 5 Months | tinyurl.com/NHViz● Designed and implemented a new public data analytics portal (iPlatform) for the New HampshireDepartment of Education using data from multiple SQL Server data sources to allow for interactive dataanalyses, reporting and self-service data downloads. Enabled diverse audiences including parents, legislators, researchers and other educational stakeholders with easy-to-understand insights to aid data-driven decision makingFortune 1000 Tech Company | 3 Months● Executed a complete redesign of the company's most viewed workbook in Tableau Server on "Current Customer Investments"; performed user interviews, migrated legacy Oracle connections to Snowflake, implemented visual best practices, reimagined design and branding● Constructed a comprehensive 7-dashboard workbook enabling global marketing leaders to make decisions based on trends in marketing leads, marketing-driven pipeline, lead stage conversion and performance against targets● Quotes from customer: "Michael is like an artist who knows how to munge data together. Before, I always had to have conversations about the visualizations, but this is the first time I have ever been able to be in Marketing meetings and have discussions about the numbers"

Greater Seattle Area

Over the course of 3 years, I had the immense privilege of educating nearly 2,000 students of all different skill levels and backgrounds in Tableau Desktop skills and visual analytics proficiency. My unique training style, which focused on adult learning, catering to learning styles, creative analogies for complex topics and some incredible jokes along the way, helped me become one of the most valuable and consistently high performing trainers in the company.● Ranked 1st out of 20 trainers globally in CSAT scores in both 2018 and 2019● Delivered $1.27 million in services revenue (118 live and virtual trainings)● Ably facilitated a diverse set of trainings across product skills (Tableau Desktop, Tableau Prep Builder, visual best practices) and complexities (fundamentals, intermediate, advanced)● Led all-day workshops at annual Tableau Conferences and at various universities for MBA, Masters, and Undergraduate groups● Coached new members of both the internal training team and the partner trainer network during their ramp periods to help them achieve sign-off status

Seattle, Wa

Provided first-class technical support to customers facing challenges through effective troubleshooting and diagnosing, creative problem solving and product expertise. Regularly translated complex solutions into approachable, understandable explanations. Ranked #2 globally in 2016 for most positive CSAT survey responses submitted by customers