-Consultation to leverage and shape IT financial investment and strategic technology plans to achieve service level improvements, increased customer satisfaction, IT operational efficiency and acceleration of product/service delivery -Integration and rationalization of technologies with business strategy, methods and tools to effectively and proactively manage IT suppliers and other partners-Enterprise IT asset inventory, classification and analysis providing actionable management level insights driving transparency, business alignment, innovation and rationalization-Software asset license entitlement and usage reconciliation to discover and mitigate risk-Formulation and analysis of IT capital and operational budgets to quantify value optimization opportunities, alignment with strategic objectives and cost savings for gross margin improvement

Collaborative strategic IT plan development with business stakeholders leveraging technology and resource investment improving SLAs, accelerating product delivery and improving gross marginBusiness alignment across IT planning, technology road map formulation and project execution to deliver against innovation, customer satisfaction and gross margin improvement goalsForecast, modeled, developed and manage IT capital/operational budgets; monitored productivity and performance of IT resources and allocation in a cost-effective, flexible and timely manner Directed/lead multidisciplinary technical operations, projects and activities for IT implementation and service issues related to the design, acquisition, development and deployment of mission-critical infrastructure and solutions systemsOperational IT service and financial metrics delivered via quarterly service reviews for product portfolio providing visibility into performance trends, customer service level compliance and product profitabilityImplementation of strategic service improvements for communication, escalation and triage processes supporting IT service management areas: incident, change and problem management Establishment of enterprise DR/BC program for corporate IT systems and external B2B/cloud application services mitigating business risk and supporting contract complianceIntegrating and rationalizing technologies, resources and suppliers as part of serial merger and acquisition

Responsible for the end-to-end availability of corporate IT systems and SaaS/cloud technology including line of business applications, storage arrays, network, servers, middleware and colocation infrastructure in US, EMEA and APAC.Delivery of application service technology services aligned with the critical business needs and processes of the company and external B2B customers.Coordinated management and leadership of interdependent and extremely complex technical projects to support and achieve strategic goals.Accountable for developing the overall information security vision, strategy, architecture and risk mitigation strategies for the enterprise IT and private cloud/hosted systems.Identify, implement and maintain applicable compliance pursuant to best practices for information technology internal controls computers and network. Establish procedures and standards necessary to control the IT environment; select and use appropriate test procedures and tools; and maintain an orderly system through which modifications may be made to existing systems. Insure the maintenance, support, and upgrade of existing infrastructure and applications.Development, management and continuous improvement of technical procedures and supporting processes for DR/BC program.