Shannon Smith Email & Phone Number

• Reviewing applications and reports, ensuring application requirements are met and assessing validity of claims. Ensuring applications are processed in accordance with program guidelines and requirements.• Writing letters and corresponding with clients via email to ensure all required information and documentation is obtained. • Maintaining spreadsheets for data collection and records keeping purposes.• Collating, checking and analyzing spreadsheet data• Auditing reviews of applications in meticulous detail to ensure validity and legality. Ensuring procedures, policies, and regulations are correctly followed and complied with.• Liaising with managerial staff and presenting findings and recommendations from audits.

Toronto / Oakville

• Researched, coordinated and liaised with IT vendors to acquire the technology and equipment needed to facilitate the setup of a new legal practice.• Provided basic IT troubleshooting, as well as software and printer setup support.• Produced monthly client invoicing, and collected client payments towards invoices.• Reviewed various legislative policies and procedures, and drafted/edited memorandum summarizing concepts, requirements and critical points to allow appropriate advisement of clients and determine next steps in legal procedures.• Managed office operations and office upkeep, including training new staff so that the firm could continue to run smoothly during employee transitions.• Designed and edited template medical forms for physicians to use in their practices, to ensure all necessary information is obtained and properly documented as per their regulatory organizations (i.e., CPSO).• Corresponded with opposing counsel, clients, and regulatory organizations (including the Law Society of Upper Canada and the College of Physicians and Surgeons of Ontario) in order to ensure that everyone was up to date on matters and that all required documentation was prepared and disclosed on time.• Managed lawyers’ calendars, scheduled meetings and conference calls, to guarantee that all required work was done within the appropriate timeframe thus avoiding scheduling conflict or missed deadlines.

Toronto, Canada Area

• Maintained records and compliance documentation (SOPs), coordinated maintenance and upgrade work to the facility, and trained/educated all staff members on health and safety procedures, thereby ensuring a safe workplace and that all health and safety inspections were passed with high approval.• Coordinated meetings, and conducted store-wide inspections for Health & Safety issues on a regular basis.• Created schedules for managers and other staff for reports, inspections, and other forms.• Completed first aid training and certification

• Contributed to the growth and development of staff through coordinating and overseeing the training of employees. Including designing, creating and implementing a training manual with detailed instructions on programs, forms, policies and procedures for staff.• Reviewed and resolved issues relating to price changes, delivery, installation, delays, discontinued items and damages, in order to support the company’s dedication to exemplary customer support. Identified issues that required changes to current procedures and summarized findings and recommendations to management.• Processed returns and reorders of merchandise for customers; filled out all the necessary paperwork for the processing of merchandise orders and service orders.• Maintained client database profiles with updated information and other service notes.

• Successfully resolved customers issues and disputes, ensuring client satisfaction.• Processed cash reports and did daily accounting records for register tills, safe balance, lottery supply balances, etc. Complete bank deposits and withdrawals, as necessary. • Supervised staff: created and maintained lists of required tasks to be accomplished, ensuring all employees had tasks to assigned and were completing them as required.• Processed returns, and filled out all necessary return paperwork to be filed appropriately. • Processed inventory reports.• Trained new staff on policies and procedures.

• Worked as a member of the merchandising team to efficiently and accurately stock merchandise in their correct locations both on the sales floor and in the storage department, ensuring that storefront was always stocked, orderly and clean.• General cashier duties, cashing customers out and bagging their items. • Assisted customers with general inquiries as needed. • Prepared signs and labels, and assisted in setting up displays and signage throughout the store.

Advanced Diploma (Honours), Computer Systems Technology

Diploma (Honours), Paralegal

Bachelor Of Arts (B.A.), Criminal Psychology