Shannon Cole

Shannon Cole Email and Phone Number

Director, Premium, Endorsed and Select Category | US and Canada @ Marriott International
Jupiter, FL, US
Shannon Cole's Location
Jupiter, Florida, United States, United States
Shannon Cole's Contact Details

Shannon Cole personal email

n/a
About Shannon Cole

Experienced team and culture creator with a strong background in brand management, hotel operations, and training and development. Passionate about building relationships and inspiring teams to drive brand strategy by creating and delivering exceptional guest experiences that drive brand preference and profitability.

Shannon Cole's Current Company Details
Marriott International

Marriott International

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Director, Premium, Endorsed and Select Category | US and Canada
Jupiter, FL, US
Website:
marriott.com
Employees:
206259
Shannon Cole Work Experience Details
  • Marriott International
    Director, Premium, Endorsed And Select Category | Us And Canada
    Marriott International
    Jupiter, Fl, Us
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  • Marriott International
    Director Brand Management | Sheraton Hotels & Resorts
    Marriott International Feb 2022 - Present
    Director on the Sheraton Brand team, responsible for overseeing the transformation of Marriott’s most global brand, 435+ hotels in 70+ countries. Partnered with transformed Sheraton hotels to modernize the brand, create the first global brand program, Gatherings by Sheraton, to enhance the guest experience, and strengthen brand culture among hotel leaders and associates.
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  • Newcrestimage
    Director Of Lifestyle Training And Development
    Newcrestimage Oct 2020 - Feb 2022
    Created and enhanced the lifestyle vision for NewcrestImage across 32 properties including two luxury hotels. Identified opportunity for refinement and increased lifestyle execution through property visits, evaluating service trainings, and improved onboarding processes. Designed, developed and implemented new training strategies and programs including LAUNCH GM Training, monthly Innovation Lab series and training for new property openings. Managed NewcrestImage University platform LMS and evaluated effectiveness of programs. Partnered with People & Culture department to elevate hiring strategy and onboarding to advance company culture. Created content and boosted social media impact for company platforms resulting in 60% increase in engagement.
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  • Marriott International
    Manager, Brand Advocate Distinctive Brands - Ac Hotels, Aloft Hotels, Element Hotels & Moxy Hotels
    Marriott International Jun 2018 - Oct 2020
    Supported over 65 AC Hotels as a direct resource to ensure brand and culture activation focusing on lifestyle operations. Partnered with GMs, property teams, management groups, Owner Franchise Services and Openings/Transition Team to ensure brand strategy execution. Delivery and facilitation of webinars, Lifestyle Brand Immersions and trainings to bring the brand culture and talent to life. Provided strategic recommendations and analysis of brand execution to drive hotel satisfaction and growth.
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  • Marriott International
    Manager, Operations Delivery & Brand Activation
    Marriott International Jan 2016 - Jun 2018
    Trained and opened over 50 properties ranging from select service, extended stay, signature, luxury and lifestyle brands while building relationships with hotel leadership, associates and ownership teams. Partnered with Courtyard Brand Team with implementation of Bistro 2.0 acting as department brand leader. Conducted Guest Satisfaction Survey Threshold Visits to provide customized operation game plans to increase guestvoice metrics. Trained at transition visits for Franchise to Franchise hotels working directly with above property, ownership and hotel leaders.
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  • Marriott International
    Assistant General Manager
    Marriott International Mar 2014 - Jan 2016
    Courtyard Palm Beach Jupiter
    Part of opening Hotel Leadership Team, creating the culture for new associates and team members. Conducted all hiring, onboarding and training of inaugural team driving culture while serving as the Courtyard brand champion. Established Financial Controls and processes which resulted with a FCA Score Green 91% in 2015. Participated in 2014, 2015 & 2016 Budget Season by working as a Power User and supporting hotels in region.
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  • Marriott International
    Assistant General Manager
    Marriott International Mar 2013 - Mar 2014
    Courtyard Fort Lauderdale Airport & Cruiseport
    Leader of all property departments, including providing support for managers and supervisors. Established Financial Controls and processes to help bring Financial Control Audit Score from Red to a Green 93% in 2013. Contributed to a 25-point increase on Engagement Survey results for 2013, including achieving a 100% in 2014. Responsible for training and on boarding for all associates as the Courtyard brand champion. Participated in 2014 Budget Season by working with Power Users and assisting hotels in region
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  • Marriott International
    Operations Manager
    Marriott International May 2011 - Mar 2013
    Courtyard Orlando International Drive
    Managed all front of house operations including Front Office and Bistro restaurant. Increased Overall Satisfaction Score by 8 points from 2011 to 2012, ending the year at 84.6%. Contributed to higher than brand average Engagement Survey results of 91% during 2012. Supported additional properties with Task Force assistance in accounting, front office and food and beverage. Participated in 2013 Budget Season by working with Power Users and assisting hotels of the north Florida region. Received CFRST Courtyard’s Operations Manager of the Year Award for 2012.
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  • Marriott International
    Operations Manager
    Marriott International Jun 2006 - May 2011
    Residence Inn Orlando Interational Drive
    Managed front office and F&B operations; including staff, hiring, training and development. Responsible for financial accounting, accounts payable and receivable, reconciliation and period end processes.
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Shannon Cole Education Details

Frequently Asked Questions about Shannon Cole

What company does Shannon Cole work for?

Shannon Cole works for Marriott International

What is Shannon Cole's role at the current company?

Shannon Cole's current role is Director, Premium, Endorsed and Select Category | US and Canada.

What is Shannon Cole's email address?

Shannon Cole's email address is sh****@****age.com

What schools did Shannon Cole attend?

Shannon Cole attended University Of Central Florida.

Who are Shannon Cole's colleagues?

Shannon Cole's colleagues are Ahmed Ismail, Waleed Butt, Anh Quân Chu, Anna Shaw, Esteban Martinez, Christina Khachaturova, Asif Ansaari.

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