Shannon Devine Email & Phone Number

Boise, Idaho

• ServiceNow HRSD/Case Management/Knowledge Base• Lead application system projects in analysis, development and implementation.• Gather data pertaining to customer needs to identify, predict, interpret, and evaluate system requirements.• Recommend changes to improve and optimize systems, and determine requirements related to such changes.• Coordinate with vendors and St. Luke's Health System to facilitate purchases.• Research new technologies and recommend the implementation of new technologies.• Test software.

Boise, Idaho

• Lead application system projects in analysis, development and implementation.• Gather data pertaining to customer needs to identify, predict, interpret, and evaluate system requirements.• Recommend changes to improve and optimize systems, and determine requirements related to such changes.• Coordinate with vendors and St. Luke's Health System to facilitate purchases.• Research new technologies and implement or recommend the implementation of new technologies.• Design, configure, and test software.• Diagnose, troubleshoot, and resolve system issues.• Perform and document disaster recovery operations.• Maintain and administer application software, and configuration.

Boise, Idaho

-Organize, develop and oversee the Epic Training program for the health system-Hiring and development of Epic training staff-Develop and manage training schedules and resources relating to the Epic modules being implemented -Ensures the appropriate education of Epic modules

Slhs

 Collaborated with all areas of inpatient (Acute) functions, outpatient (Ambulatory) functions and patient scheduling to ensure access to patient demographic information and successful receipt of patient charges from all ancillary systems into the revenue cycle system(s). Manage the capacity, resources and work efforts for the St. Luke’s IT Revenue Cycle team.  Co-ordination and support of current legacy systems while supporting the transition and strategic vision moving forward Balancing work requests to ensure the appropriate resources are allocated to projects and work efforts that best align with St. Luke’s mission, goals and values Participated in the budget work plan to ensure the annual budget for Revenue Cycle capital projects and operational goals remain within the approved margins