Shannon Fields Email & Phone Number

Mechanicsville, Va

Department's primary responsibilities is to create, maintain, and produce various reports for various internal and external customers. Primary system administrator for 5 Windows PCs running various report applications. This includes maintaining schedules, scripts, backups, file space, and support. Scheduling system used is Automate. Support and maintain various applications written in Foxpro, Easytrieve, Winbatch, and Microsoft Office on Windows and Z/OS for various reports for regional business users. Started support group for regional I/T support personal. Was programming manager for upgrading and testing Easytrieve programming language upgrade on Z/OS/ Worked with regional tax department to develop reports to help tax department file taxes for cigarette, tobacco, eggs, and other taxes across multiple states. The new reports allow them to filter as need for the unique needs for each state. Help research issues with warehouse and ordering mainframe systems. Rewrote military promotion reporting application after learning business practices of military ordering. Cut run time from 1 day to a couple of hours. Help support SQL Server server and its custom written reporting applications. Worked with DBA team to upgrade to latest SQL Server version. Maintain various parameter files to support various reports including order guides, price books, and other reports customer need. Run various adhoc reports as needed for various customers and business users.

Jacksonville, Florida Area

Supported and maintain Retalix (OMI) ABS order application on Z/OS. Tested various patches to software and help implement into production. Managed at a higher responsibilities level when people are away. Tested and wrote scripts for Retalix (TCI) HQ pricing product on Windows and Unix.Support and maintain JDA (Manugistics) Transport. This was a mixed environment version of the application. It ran on Java, Windows, and Unix. Support and maintain Cadec truck and driver logging system on Windows. Support Retalix Bio-Cool application which allowed reports for FDA recalls. Had to learn FDA bio-cool regulations to help support. Application was based on Windows but had interfaces to various other systems. Known for customer service support.

Mechanicsville, Va

Supported and maintained critical applications, operating systems, and hardware on Unix, MVS, and OS/390. This included critical order taking system. Supported and used network protocols TCP/IP, SNA, X Windows, FTP, and WI-FI 802.11. Managed at a higher responsibilities level when people are away.Developed various service level reports. Recognized by upper management. Developed and supported interface files between applications and outside customers. Developed and supported interface files between TCI retail pricing products and in-house retail services applications - especially TCI ISP formatted files on OS/390. Developed and supported in-house item catalogs, order guides, and shelf tag reports.Developed a warehouse reclamation application using handhelds and label printers resulting in reduced processing time, quicker turn-around of customer credits, and faster warehouse inventory adjustments.Developed and processed retail price changes into Biceps and Supervalu systems in various formats. Some format examples are S4, ISP, and BASS. Supervalu programmers said could not be done in OS/390. Supported MarketWare Order Management System - a multi-department order entry system with real time error notification. Supported back-end communications between OMS and the dairy, Biceps, produce, and meat purchasing systems. Received numerous compliments from order center leadership and OMS support associates. Conducted user acceptance and integrated system testing, as well as coordinated the production turnover of third-party software releases – maintenance releases and major upgrades. Developed data sniffer programs on customers inbound and outbound files to look for bad data.

Ashland, Va

Installed, maintained and supported software, hardware and network. Managed telecommunications, mail equipment, and time clocks.Managed and converted to new company wide applications.Implemented new computer security policy.Developed and implemented disaster recovery plans.Purchased, installed, and maintained 15 office PCs. Maintained and trouble shoot AS/400 hardware and software.Maintained and trouble shoot branch offices computer equipment.