Shannon Hambrick Email and Phone Number

Experienced in developing and deploying strategic initiatives, product management, managing cross-functional teams located globally, and synthesizing customer insights to understand customer needs, develop business & marketing strategies, and product development based on those insights. Expert in Marketing Analytics, Digital Analytics, Voice of the Customer Analysis, Customer Insights ResearchHistory of leading and delivering global organizational executive reports, data analytics, and critical customer insights derived from the Voice of the Customer, to drive business changes that will improve the customer experience. Proven ability to translate complex business requirements and customer insights into actionable results to manage KPIs and KRIs and translate findings and data into the Customer Story. Manage multiple projects executed in a fast paced, high demand environment while balancing priorities of projects across the business.Diplomatic, results-oriented communicator who builds trusted relationships at all levels of the organization and among external customers. Strong leader with advanced analytical skills, and a proven ability to engage with and influence senior leaders across the company globally.Master’s Degree in Statistics with over 12 years of direct management experience, 15 years analyzing customer insights to tell the ‘Customer Story’, 20 years experience with analytical tools (SPSS, SAS), and 20 years of analytical research experience