Shannon Hartman Email and Phone Number

• I led a team of 10-20 in collaboratively developing troubleshooting methods in post environments.• Assess, troubleshoot, and resolve user issues related to Media Composer Video workflow.• Created, edited, and managed knowledge base articles based on workflows for post environments.• Evaluated the client's existing documents and workflow procedures to determine effectiveness and efficiency.• Provided MacOS Administration, MDM via Jamf, and Security for Desktop, Notebooks… Show more • I led a team of 10-20 in collaboratively developing troubleshooting methods in post environments.• Assess, troubleshoot, and resolve user issues related to Media Composer Video workflow.• Created, edited, and managed knowledge base articles based on workflows for post environments.• Evaluated the client's existing documents and workflow procedures to determine effectiveness and efficiency.• Provided MacOS Administration, MDM via Jamf, and Security for Desktop, Notebooks, Mobiles,• Designed & implemented Post-Production solutions for client base & daily company needs.• Research trends in Macintosh / Avid Hardware and Software to determine future solution roadmap.• He has conducted classes for clients and personnel on Software and Hardware workflows. Show less

• Assess, troubleshoot, and resolve user issues related to Adobe Premiere Video workflow.• Created, edited, and managed knowledge base articles based on workflows for post environments.• Evaluated the client's existing documents and workflow procedures to determine effectiveness and efficiency.• Provided MacOS Administration, MDM via Jamf, and Security for Desktop, Notebooks, Mobiles,• Designed & implemented Post-Production solutions for client base & daily company needs.•… Show more • Assess, troubleshoot, and resolve user issues related to Adobe Premiere Video workflow.• Created, edited, and managed knowledge base articles based on workflows for post environments.• Evaluated the client's existing documents and workflow procedures to determine effectiveness and efficiency.• Provided MacOS Administration, MDM via Jamf, and Security for Desktop, Notebooks, Mobiles,• Designed & implemented Post-Production solutions for client base & daily company needs.• Research trends in Macintosh / Avid Hardware and Software to determine future solution roadmap.• Conducted classes for clients and personnel on Software and Hardware workflows. Show less

• Support of over 500 end-user client base including CEO, VP, and other executives• Provided MacOS Administration, Jamf MDM, Apple Business Manager• Provided Windows Administration, Azure Active Directory, MS Intune MDM, SCCM

• Led a team of 25 in the troubleshooting process consisting of five steps—identifying the problem,collecting relevant information, analyzing the data, proposing and testing a solution, and implementinging the solution.• Responsible for creating, maintaining, and releasing company documents.• Managed the company’s technical documentation database.• Establish and implement processes and procedures regarding end-users in documentation form.• Support of over 250 end-user client… Show more • Led a team of 25 in the troubleshooting process consisting of five steps—identifying the problem,collecting relevant information, analyzing the data, proposing and testing a solution, and implementinging the solution.• Responsible for creating, maintaining, and releasing company documents.• Managed the company’s technical documentation database.• Establish and implement processes and procedures regarding end-users in documentation form.• Support of over 250 end-user client base including CEO, VP, and other executives Show less

• Mentored a team of 15 with a focus on creative and professional development.• Provided Administration, Maintenance, and Security for Orad Broadcast Servers• Design & implemented Avid Technologies solutions for client base & daily company needs.• Research trends in broadcast hardware and software to determine future solution roadmaps.• Troubleshoot Hardware & Software issues of install base and Cliental

• Mentored a team of 50 focusing on Apple Hardware and Software development.• Completed repairs on Apple Hardware• Troubleshoot Hardware and software issues on a client-by-client basis• Provided Mac OS X Administration to Demo desktops, notebooks, iPhones & iPad• Designed and implemented software images to install base