Shannon Hubert Email and Phone Number

I have a very positive attitude and convey it every day. I have a very analytical and logical thought process. I did an 18-month contract for Matlen Silver and was a contractor for Truist Bank, Treasury Solutions Client Transitions Management team as a Technical Support Analyst. I loved and was very proud of the work and efforts put forth for them. I was brought in during the BB&T and SunTrust merger to become Truist. I worked on the SunTrust side of the migration project, using an assigned database of clients with outreach to alert them about the upcoming migration. Used Webex, Zoom, and Teams to meet with clients with multiple users to walk them through token registration . I also worked on the Truist Commercial Online to Truist One View and Onsite Deposit to Remote Deposit Capture migration projects. Also had a database of clients assigned to me for outreach on both projects, each requiring a different reason for the outreach and follow-ups.These projects require a huge amount of patience, diligence and understanding, when working with the client. It also requires extensive critical-thinking and problem-solving skills. Being a rookie to the banking world, I had to learn various platforms and many applications both on the BB&T side and the SunTrust side. Some of the treasury applications and databases, included: Digital Treasury; Treasury Manager; Remote Deposit Capture; Online Courier; Onsite Deposit; eSign portal; Content Navigator; Client Central; Salesforce; and, Access database load. For each given migration project, we were assigned clients needing outreach and proceeded accordingly.The troubleshooting side also required, command prompt, browser and OS knowledge for deeper issues. All in all, creating an excellent client experience. I was also assigned various escalations which I worked to resolution or had to escalate to the proper team to get resolution. Client retention and satisfaction was my top priority.