Shannon White Email and Phone Number
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Experienced Operations and Support Manager with 4 years leading a high-performing international team. Proven success in optimizing support workflows and implementing efficiency measures. Adept at leveraging technology and developing systems, resources, and tools to enhance customer experience and achieve business objectives.
Brightside Research Solutions
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Research DirectorBrightside Research Solutions Sep 2024 - PresentPocatello, Idaho, United States
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Senior Panel Manager, Support & OperationsSurvey Healthcare Global Apr 2020 - Sep 2023Pocatello, Idaho, United StatesManaged the international team of Panel Support Help Desk associates, overseeing day-to-day operations, driving departmental and staff development, and ensuring 97%+ SLA compliance for optimal member satisfaction.Administrated the company database of 2M+ members, regulating member validation and account upkeep, reporting on panel KPIs/metrics, creating guidelines and tools, and collaborating on recruitment campaigns.Executed all member and off-panel payment processing tasks, issuing ~$1.5M monthly while performing financial recordkeeping, monthly reporting, and ad-hoc fiscal analysis. -
Associate Product ManagerSurvey Healthcare Global Jan 2019 - Mar 2020Assisted the Chief Strategy Officer in managing the company vision across all product lines, contributing to the development and implementation of the product roadmap by realizing key concepts into tangible, profitable products and driving enhancements, value, and scalability companywide.
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Project Manager, Qualitative ServicesSurvey Healthcare Global Aug 2017 - Dec 2018Achieved mastery of 10+ qualitative methodologies, applying them towards the successful completion of over 150 global research projects while partnering with diverse clients to implement strategic approaches centered on the collection of exceptional data.
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Project Manager, Vp - Quantitative ServicesSurvey Healthcare Global Sep 2014 - Jul 2017Pocatello, IdManaged the full lifecycle of over 500 quantitative research projects, collaborating with clients, cross-functional teams, and outside vendors to analyze the effectiveness of strategies, generate innovative approaches, implement solutions, and ensure the successful outcome of each research undertaking overall.
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Project Manager, Quantitative ServicesSurvey Healthcare Global Nov 2013 - Sep 2014Pocatello, IdManaged the full lifecycle of over 200 quantitative research projects, maintaining all communications with clients and providing daily updates as well as project insight. Responsible for the overall costing, direction, coordination, implementation, execution, control, and completion of research projects, ensuring consistency with company strategy, commitments, and goals.
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Office ManagerEnvirosafe Loading Systems, Inc Aug 2012 - Nov 2013Pocatello, IdAdministrated all office functions: AR/AP, general ledgers, set-up and maintenance of client/vendor accounts, inventory management, order fulfillment, and product shipping/receiving. -
Senior Sample Prep TechnicianBiolife Plasma Services Jun 2009 - Jul 2012Harrisonburg, VaWorked in all operational areas of the center, ensuring all duties were performed while adhering to strict company and FDA guidelines with a personal quality record of 99%-100%, far exceeding average. Was a member of three Kaizen committees and the 5S Area Owner of Sample Preparation. -
Senior TellerBb&T Mar 2007 - May 2009Harrisonburg, VaEmployed exemplary customer service skills and utilized a broad working knowledge of financial products and services in order to assist with 97% of branch banking transaction types, performing the roles of ATM Teller, Backup Vault Teller, and Backup Relationship Banker. -
Business OwnerEarly Wyrm Aquatic Design Aug 2006 - Apr 2009Harrisonburg, Virginia, United StatesWhile residing in Harrisonburg, I leveraged local aquarium demand, turning my hobby into a business. I consulted clients on their aquarium visions, drawing on my expertise in water chemistry, diverse products, and in-depth knowledge of aquatic species. Transforming ideas into reality demanded a broad understanding of species compatibility, environmental requirements, and potential ailments, showcasing my comprehensive industry knowledge.
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Head Of Department - Aquatics & InventorySylvia'S Pets Oct 2005 - Mar 2007Harrisonburg, VaManaged livestock and dry goods inventory for the store, overseeing order placement, tracking sales, and assessing item profitability. Maintained 70+ aquariums, curated displays, collaborated with vendors for marketing, and provided comprehensive customer assistance for all pet-related needs.
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BartenderGoody'S Deli & Pub, Inc. Jan 2004 - Oct 2005Pocatello, Idaho, United StatesAs a bartender I navigated diverse situations, honing sound judgment and resilience. I thrived unsupervised, overseeing my own responsibilities and aiding fellow employees. Recognized as a problem-solving authority, I collaborated on business initiatives, liaising with distributors for promotions and contributing to menu and marketing innovations alongside the owner. -
Store ManagerGreat American Video Nov 2002 - Dec 2003Pocatello, Idaho, United StatesI oversaw comprehensive store operations, from HR tasks like hiring/firing and training to financial duties such as managing payroll and bookkeeping. My responsibilities extended to inventory control, stock ordering, pricing, addressing customer concerns, employee management, general maintenance, and beyond. My focus was on maximizing efficiency across all areas of operation.
Shannon White Skills
Shannon White Education Details
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Biology, General -
Environmental Science
Frequently Asked Questions about Shannon White
What company does Shannon White work for?
Shannon White works for Brightside Research Solutions
What is Shannon White's role at the current company?
Shannon White's current role is Strategic Operations & Support Leader | Efficiency Junkie | Bibliophile.
What is Shannon White's email address?
Shannon White's email address is sh****@****sal.com
What is Shannon White's direct phone number?
Shannon White's direct phone number is +154081*****
What schools did Shannon White attend?
Shannon White attended Idaho State University, University Of Phoenix.
What are some of Shannon White's interests?
Shannon White has interest in Flower And Vegetable Gardening, Civil Rights And Social Action, Environment, Education, Literature, Home Improvement, Science And Technology, Human Rights, Animal Welfare, Fish Aquariums.
What skills is Shannon White known for?
Shannon White has skills like Quantitative Research, Marketing Research, Project Management, Analysis, Qualitative Research, Online Research, Office Management, Customer Service, Training, Primary Research, Records Management, Process Improvement.
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