Festival Disney Led the Awards team in weekly organization and execution of the Festival Disney event awards preparation and distribution. Cooperated with Technician and Conventions/Catering partners at all venues to ensure the group performances and awards ceremonies exceeded the expectations of all participating groups. Evaluated and approved weekly proofs of award plates to confirm accuracy while partnering with third-party vendors.  Created weekly specific grids and spreadsheets necessary to the success of the Festival Disney operation.  Processed and managed group forms and information encapsulating attention to detail to ensure accuracy prior to group arrival.Performing Arts & Academics Guided over 90+ marching bands and directors, up to 200 performers, through a scripted procedure through the Magic Kingdom parade and over 50+ Disney Spring stage performances, coordinating with park operation areas, Entertainment, and Technicians. Facilitated 40+ academic programs to diverse groups focusing on educational content and student enrichment. Assisted with 130+ performing arts workshops partnering with Teaching Artists and Technicians, ensuring proper set-up and execution for a seamless, fun-filled experience.  Worked with other Guest Talent Coordinators and Leadership in a fast-paced environment to obtain efficient time management, flexibility, and problem-solving skills through daily operational needs. Chosen to be an opening Team Member for the newly launched Technology of Disney Parks academic program, focusing on facilitating core ideas to various groups around the world.

 Adhere to the 5 Keys, Top 5 Core Guest Service Principles, and responsibilities to take initiative in the day-to-day operation and rotation, prioritizing exceptional Guest Service while in high-profile Guest areas. Fostered and maintained positive relationships to best communicate and interact with Guests, Disney Vacation Club Guests, Leaders, Cast Members, partners, and vendors through constant changing environments. Prepared, organized, operated, and introduced specialized themed events in varying weather conditions, utilizing time management, while also partnering with multiple Lines of Business and vendors. Collaborated with leadership with operational and staffing needs and requirements, adhering to multiple projects, resources, or tasks while in a high-energy, fast-paced environment. Tracked/managed area spending, budget, and revenue, tending to inventory levels and needs. Designated to be an opening Team Member for Pixar Play Zone, an interactive character drop-off experience, focusing on maintaining operational success, ordering, training and overall experience with Recreation, Technician, and Entertainment lines of business.  Conducted daily breakout meetings to communicate important information to Cast.

 Children’s Activities Trainer: Trained upcoming cast members with the knowledge, performance, and expectations of the role while providing feedback; focusing on Safety, Courtesy, Show, Efficiency, and Inclusion. (Contemporary Resort & Caribbean Beach Resort) Selected to be an opening Team Member for the Disney Vacation Club exclusive instructor-led painting experience, Painting with a View, hosted at Bay Lake Tower. Managed reservations and efficiently prepped, ran, assisted, and tore down events, while keeping the 5 Keys in mind. (Contemporary) Handled a $300 till fund in Community Hall, conducting payment methods through Matra. Hosted and interacted with Guests of all ages, illustrating strong verbal communication skills using scripted and non-scripted spiels, while remaining in show during poolside activities, crafts, campfires, and nightly movies. Operated movie and party cart equipment safely, including setup, changeover, and teardown.  Captained “Pirate Adventure Cruise” for groups of up to 12 children aged 4 to 12. Maintained safety protocol and show theming during the treasure hunt, with parents waiving supervision responsibilities. This position required a Florida Commercial Boat License and Boat Handling Skills. (Caribbean Beach)

 Enforced safety regulations to prevent injuries or risk to Guests and Cast Members, while maintaining operational queues and needs. Obliged with diverse groups of Guests of varying ages and nationalities and provided Theme Park and Resort insights to Guests with questions. Adhered to loading and unloading procedures to boost efficiency ratings and aid the Guests in making the most of their time and experience.  Drew Guests into the Show of Frontierland by remaining in character and professionally poised, using appropriate themed language