Shannon Mccarty Email & Phone Number

Urbandale, Iowa, United States

- Main support to account managers for scheduling dock appointments- Developed a new form system for all account managers ensuring information is received quickly and accurately - Ensure accuracy, confidentiality, and security of accounts’ information- Update and maintain accurate information on each account: dock hours, how to schedule, etc.

West Des Moines, Iowa, United States

- Maximize clinic schedule for optimal efficiency by scheduling and generating leads - Answer phone calls and assist with information within scope or take a message to deliver to appropriate staff- Maintain and collect payment on past due invoices- Patient information input to CRM system, write up invoices, take payments- Ensure maintenance, security, and.

Des Moines, Iowa, United States

• Maintain strong and prompt communication with residents
• Coordinate resident events
• Daily, weekly, and monthly reports on occupancy, trend, leasing exposure
• Create and process purchase orders and invoices based on the communitybudget
• Manage and maintain large-scale budget
• Solely responsible for the 58-unit always

Ankeny, Iowa, United States

• Launched a new scheduling system to optimize specialist schedules with increased daily reservations
• Spearheaded and deployed a new sales commission structure
• Achieved and maintained top employee retention over 50+ locations for overtwo years
• Increased profits totaling over $100,000 post-pandemic, resulting in $1.4million in revenue at the end of 2021
• Maintained records of all specialist licensure; provided and supervised allcontinuing education and training for specialists
• Developed training programs for each position within the business

Ames, Iowa, United States

• Share responsibility for all aspects of spa operations
• Developed in-spa marketing materials and promotions
• Mentored employees and coached on membership sales
• Increased membership retention and satisfaction
• Implemented a new schedule system for schedule optimization
• Developed employee policy manual