Shannon Mccarty Email & Phone Number

Urbandale, Iowa, United States

- Main support to account managers for scheduling dock appointments- Developed a new form system for all account managers ensuring information is received quickly and accurately - Ensure accuracy, confidentiality, and security of accounts’ information- Update and maintain accurate information on each account: dock hours, how to schedule, etc.

West Des Moines, Iowa, United States

- Maximize clinic schedule for optimal efficiency by scheduling and generating leads - Answer phone calls and assist with information within scope or take a message to deliver to appropriate staff- Maintain and collect payment on past due invoices- Patient information input to CRM system, write up invoices, take payments- Ensure maintenance, security, and confidentiality of all patient information, records, and data- Maintain inventory counts of supplements, prescriptions and office supplies

Des Moines, Iowa, United States

▪ Maintain strong and prompt communication with residents▪ Coordinate resident events▪ Daily, weekly, and monthly reports on occupancy, trend, leasing exposure▪ Create and process purchase orders and invoices based on the communitybudget▪ Manage and maintain large-scale budget▪ Solely responsible for the 58-unit always▪ Manage facilities supervisor to ensure there are no issues with the building,common areas, and units▪ Correspond and ascertain vendors, contractors, and partnerships▪ Follow and maintain fair housing guidelines▪ Track leads, communicate with prospects, facilitate tours, coordinate follow-ups▪ Run community social media pages and create monthly community newsletters,create all marketing for renting, renewal, referral promotions

Ankeny, Iowa, United States

▪ Launched a new scheduling system to optimize specialist schedules with increased daily reservations▪ Spearheaded and deployed a new sales commission structure▪ Achieved and maintained top employee retention over 50+ locations for overtwo years▪ Increased profits totaling over $100,000 post-pandemic, resulting in $1.4million in revenue at the end of 2021▪ Maintained records of all specialist licensure; provided and supervised allcontinuing education and training for specialists▪ Developed training programs for each position within the business▪ Trained all new employees on varying levels of positions within the businessfor optimal function▪ Collaborated with lead specialists for all training and specialist management ▪ Developed and maintained all staffing schedules▪ Designed impacted marketing campaigns via social media▪ Research, present, and implement top-level product lines for use in spa▪ Maintain and collaborate with franchise CEO and key stakeholders▪ Retain over 800 member accounts▪ Maintain critical partnerships with all vendor accounts

Ames, Iowa, United States

▪ Share responsibility for all aspects of spa operations▪ Developed in-spa marketing materials and promotions▪ Mentored employees and coached on membership sales▪ Increased membership retention and satisfaction▪ Implemented a new schedule system for schedule optimization▪ Developed employee policy manual▪ Provide professional customer service and communicate clearly with guests ▪ Achieved and surpassed monthly sales goals▪ Assist in training and educating new employees