Shannon M. Email & Phone Number

Glendale Heights, Il, Us

Buffalo Grove, Illinois, United States

As a Thermal/Power Order Coordinator at Zonatherm, I play a key role in supporting the sales team and ensuring smooth operations for thermal and power equipment orders. My responsibilities span across order management, customer coordination, and logistics, allowing me to streamline processes and enhance the overall efficiency of our sales operations.I collaborate closely with outside sales representatives, assisting them with accurate equipment order entry, managing shipments, and resolving invoicing and post-sales issues. I also monitor order statuses, manage credit/accounting queries, and expedite solutions for shipping challenges, ensuring that customer needs are met in a timely manner.Key Highlights:Expert in coordinating complex orders, from initial entry to shipment tracking and issue resolutionSkilled in facilitating communication between customers, sales reps, and internal teams for smooth project executionProficient in Microsoft Office Suite (Word, Excel, Outlook) and NetSuite for order processing and database managementStrong problem-solving skills, ensuring quick and effective resolution of shipping delays and account discrepanciesAdept at managing both routine tasks and urgent, high-priority requests with a focus on accuracy and customer satisfactionMy role also involves improving internal processes and assisting the sales team with data entry, customer relationship management, and growing our customer database. I thrive in a hybrid work environment, balancing in-office teamwork with remote efficiency, while continuously seeking ways to harness technology and streamline operations for success.

Bartlett, Il

➤ Provides direct oversight to overall site operations, which include management of annual revenues between $1M to $5M.➤ Conducting regular follow-ups with both end-user clients and executive-level facility managers to guarantee the attainment of all strategic goals and objectives.➤ Fulfills multiple tasks such as interviewing, hiring, orientation, training, scheduling and attendance, shift meeting and safety briefings, promotion and dismissals, and achievements.➤ Leads and supervises all recruiting efforts to ensure consistent achievement of sufficient and qualified staff levels.➤ Successfully attains production goals and service level agreements to drive positive corporate partnership.

Wood Dale, Il

➤ Entered shipments of spare parts, services, and accessory orders according to customer requirements and timeliness goals.➤ Determined technical resources in response to inquiries, installing accessories, and executing pre-delivery and field services.➤ Coordinated vendor orders and invoices as well as organizing and assisting customer projects as needed.➤ Observed strict compliance with PHCNA and regulatory compliance in maintaining service partner files.➤ Provided support in defining key performance indicators (KPIs), compiling data, and submitting reports to the management.

Carol Stream, Il

➤ Delivered a number of services associated with customer orders such as entering data, processing orders, submitting tracking numbers, filing claims, processing credits and returns, and evaluating quality.➤ Interfaced with the customer through phone or email, demonstrating a professional company image.➤ Addressed customer inquiries, including coordination of order status and ordering procedures, product, promotional, and service-related information in a timely manner.➤ Efficiently carried out various administrative duties such as office supply inventory maintenance, event coordination, catering, travel booking, and other office management activities.➤ Held accountability in overseeing social media marketing plans and implementation.➤ Made notable recognition for outstanding efforts in increasing team coordination and productivity.

Bloomingdale, Il

➤ Interfaced with patients and executed a number of introductory services, including charting, x-rays, and general cleansing➤ Organized follow-up appointments for patients in receiving comprehensive services appropriate to their care➤ Exhibited expertise in guiding patients on treatment plans and preventative care.

Elmhurst, Il

General Studies

Training

➤ Developing Yourself and Others – 2018 ➤ Business Writing (Emails) – 2017 ➤ Navigating Beyond Conflict – 2017 ➤ Embracing Change – 2017 ➤.