• Supervise a team of 5-6 Student Record Analysts responsible for identifying and solving student record issues while maintaining the academic integrity of student files in our various systems.• Conducted regular one-on-one meetings to review employee status regarding departmental and team goals that align with the organizational core values.• Responsible for all manual academic status updates due to system error.• Oversee the processing of Student Code of Conduct sanctions, Student Appeals Center decisions, grade changes, customer service tickets, daily proactive reports for student file updates, and review the accuracy of auto-generated academic status letters.• Hired, trained, and developed new Student Record Analysts.• Represented the academic business for multiple organizational wide high priority projects to improve current program build processes, development of new financial systems, and implementation of new program designs. Responsible for identifying process improvements, outlining opportunities for enhanced technology solutions to support the process, and drafting business requirements for IT.• Developed and executed professional development learning sessions for the leadership team in the Registrar’s Office and the Office of Admissions and Records division.• Enhanced employee recognition program and developed new rewards for employees.• Interim manager for the Policy Analyst team. This team was in charge of implementing new program policies and current policy updates, which included communication with all stakeholders while working closely with the college deans.• Managed the Academic Program Analyst team while current manager was out.

• Participated in Program Implementation and Academic Implementation Council meetings involving the deans and critical stakeholders of all colleges under Apollo Group to discuss the implementation plan for release of new degree programs.• Built new degree programs and courses in all systems with global & campus-wide impact. • Managed the processing of change management requests sent by the colleges requesting modifications to their curriculum and instructional design.• Identified business requirements for system enhancements to support academic programs and policies and provide testing for these enhancements.• Consistently maintained an understanding of all systematic polices and procedures in addition to preserving a high degree of data confidentiality.• Maintained the integrity of student records by processing all confidential and time sensitive data requests and system updates.• Defined and prioritized the development and implementation of curriculum guides, program management, and record maintenance on behalf of the Program & Data Team for all Colleges under the Apollo Group.• Processed Student Appeals Center decisions with high priority academic standing parameters.• Performed discrepancy reports on student records and instructional design elements for database transitions and configurations. • Consistently exceeded service level agreements & quality assurance scores as set forth by the clients of the Registrar’s Office including Academic Affairs, Software Support & all Campus College Chairs.• Mentored fellow teammates with any questions or concerns with current processes or issues that may arise.• Assisted the Registrar and Associate Registrar with high priority and high impact projects that increased process efficiencies• Developed new Standard Operating Procedures for the Registrar’s office • Received the Registrar’s Office Recognition Program Gold Award 4 quarters in a row

• Specialty team requiring extensive policy knowledge to audit student files with 100% accuracy• Assisted students transitioning to different campuses or modality• Marketed the online campus and the importance of higher education to prospective students• Primary contact for teammate questions and escalated students issues• Preformed trainings on policy and procedure updates and changes for shared transfer• Participated in the development of a new shared transfer processes with management staff• Primary contact for degree completion questions and auditing for team• Nominated for and completed Apollo Group Leadership Development Program• Managed student files, assisting in scheduling and graduation plans• Resolved conflicts, balancing needs of students and, expectations of the University• Routing student concerns to proper channels to ensure their needs are addressed• Worked closely with ground campus enrollment counselors and managers to ensure student success• Received the Axia Most Valuable Player Award, Team Spirit Award, and AC Appreciation “You make the difference” award for the West Division

• Managed employee’s schedules and daily working hours• Trained employees on job duties and safety procedures• Ensured employees work environment was of standard• Motivated employees to excel on daily tasks• Helped employees to develop time management skills, customer service skills, and empowered their leadership skills.• Marketing, sales, and networking activities to build business cliental• Maintained mechanical maintenance on company truck

• Managed team, organized practices, taught skills, motivated athletes

• Lead patients through exercises, perform ultrasounds, apply electrical stimulation units• Motivated patients through their recovery process.

• Video edited games into specific clips, filmed and managed practices, taught basketball skills