Shannon Perko Email & Phone Number

Work with Microsoft Dynamics AX 2012 and Microsoft Dynamics 365 for Finance and Supply Chain to suggest solutions for clientele in various industries. Fully understand the client's business processes to configure and implement these solutions. Support clients after go-live and discover any other needs they may have.

Interact with customers daily and assist them with deposits, withdrawals and other transactions. Patiently listen to and resolve customer concerns. Eliminate discrepancies when balancing teller drawer by paying close attention to detail throughout the day.

Collaborate with students, professors and supervisors to solve problems that occur during weekend class time, as well as provide suggestions for future improvements to the programs. Process prospective student inquiries daily in an organized database for future mailings or contact. Identify tasks that need completed and prioritize them in order of importance based on the time of year, specifically during the fall when new students are admitted to the programs.

Accounted for up to $100,000 daily while responsible for balancing the branch vault and individual teller drawer. Reduced customer turnover during acquisition of First Merit Bank while actively listening to and finding solutions for existing and new customers. Observed the lead teller each day to learn more about the documentation and audits required for each branch.

Master Of Business Administration - Mba

Master Of Arts, Spanish Translation

Bachelor Of Science, Spanish Translation

Activities and Societies: National Society of Collegiate Scholars Concentration- International Business