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Shannon Perschy Email & Phone Number
Senior Director of Anti-Fraud for LTC Insurance
at
John Hancock
1 work email found
@jhancock.com
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✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director of Anti-Fraud for LTC Insurance
Location
Greater Boston, United States
Company size
Who is Shannon Perschy? Overview
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Quick answer
Shannon Perschy is listed as Senior Director of Anti-Fraud for LTC Insurance at John Hancock, a with 24 employees, based in Greater Boston, United States. AeroLeads shows a work email signal at jhancock.com and a matched LinkedIn profile for Shannon Perschy.
Shannon Perschy previously worked as Director, Digital Customer Management at John Hancock and Director of Customer Integration, Long-Term Care Insurance at John Hancock Financial Services. Shannon Perschy holds Msw, Social Work from Boston College.
Company email context
Email format at John Hancock
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{first_initial}{last}@jhancock.com
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Profile bio
About Shannon Perschy
The Long-Term Care (LTC) Anti-Fraud Director is responsible for managing a team of individuals that will detect, investigate, and remediate suspicious and fraudulent claims and in the execution of John Hancock’s anti-fraud programs to minimize risk and inappropriate benefits paid to customers and providers. They will oversee investigative activity of assigned department staff and other employees.* Assignments involve, for example, those relating to the responsible practice area, ethics matters, internal / external investigations, financial crimes, ad hoc and market conduct inquiries as well as law enforcement and regulatory referrals; identify high risk, high opportunity, high profile cases for immediate remediation* Engagement with various parties (Legal, GIFS, Business Stakeholders) to determine the most effective remediation strategy based on the circumstances of the claim will be required. * Continually expand network of professional contacts through membership and active participation in external professional organizations and associations.* Support and participate in the development of risk reduction models and policies* Continuously monitor and identify investigative trends through LEAF, Archer and Advanced Analytics; prepare and analyze responsible practice area metrics, assess fraud prevention criteria semi-annually and make recommendations to improve results* Assess and monitor any reputational risks associated with company practices; identify and limit risk associated with the company’s operation* The Director will develop and maintain a network of external industry, law enforcement and regulatory contacts to continuously assess Best Practices and assess litigious activity* The Director will mentor staff and support the AVP in the creation and completion of department objectives* This role is critical to company success as it relates to claim experience (rate stability, morbidity/mortality and reserve assumptions) along with cost avoidance targets. Key Performance Indicators (KPI's) are in place for this role.
Listed skills include Long Term Care, Insurance, Long Term Care Insurance, Claim, and 22 others.
Current workplace
Shannon Perschy's current company
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John Hancock
7 roles
Shannon Perschy work experience
A career timeline built from the work history available for this profile.
Senior Director Of Anti-Fraud For Ltc Insurance
Current
Nov 2021 - Present
Director, Digital Customer Management
Mar 2020 - Nov 2021
Director Of Customer Integration, Long-Term Care Insurance
Responsibilities include:• Overseeing, managing and supporting business initiatives to identify, document, analyze and provide solution recommendations toward improved customer experience. This will involve escalations oversight, refinement of the customer outreach initiative, coordinating with the customer insights project, and continuing to advance our thinking and activity with the LTC Claims portal.• Working closely with Training and Change Readiness team to continue the process… Show more Responsibilities include:• Overseeing, managing and supporting business initiatives to identify, document, analyze and provide solution recommendations toward improved customer experience. This will involve escalations oversight, refinement of the customer outreach initiative, coordinating with the customer insights project, and continuing to advance our thinking and activity with the LTC Claims portal.• Working closely with Training and Change Readiness team to continue the process improvement cycles.• Building core competencies and capabilities focused on customer-facing skill sets.• Championing LTC Claims – proactive outreach to other customers, specifically distribution and providers. • Providing effective communication with business unit management as well as business partners across U.S. Insurance, including IS, Product Development, Finance, Shared Services and Experience Analysis.• Representing and advocating for business unit within corporate initiatives ensuring business unit needs and ultimately our customers’ needs are appropriately addressed. Show less
Jun 2016 - Mar 2020
Senior Business Consultant
Perform project work to support Long Term Care Insurance unit- specifically claims.
Feb 2007 - Jun 2016
Director Of Claim Adjudication
Managed 30 person unit responsible for making claim payments on long term care insurance policies.
Jan 2005 - Feb 2007
Senior Case Manager
Worked as Case Manager from 1/2000 to 8/2001. Promoted to Senior Case Manager in 8/2001. Responsible for reviewing medical records and assessments of claimants to determine eligiblity for claim payment against their individial Long Term Care policy. Also involved in:Appeals ReviewContestability ReviewProduct DevelopmentNew model development
Jan 2000 - Jan 2005
Team & coworkers
Colleagues at John Hancock
Other employees you can reach at manulifeillustrator.com. View company contacts for 24 employees →
SJ
Sachin J
Colleague at John HancockToronto, Ontario, Canada
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GD
Gregory D'Angelo
Colleague at John HancockWinchester, Massachusetts, United States
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AC
Austin Clark
Colleague at John HancockDysart, Iowa, United States
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YG
Y G.
Colleague at John HancockToronto, Ontario, Canada
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NL
Nyla Little
Colleague at John HancockAtlanta, Georgia, United States
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VV
Victoria Vass
Colleague at John HancockBoston, Massachusetts, United States
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PW
Penelope William
Colleague at John HancockHouston, Texas, United States
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RA
Richard Axell
Colleague at John HancockHalifax, Nova Scotia, Canada
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WR
Waleed Rana
Colleague at John HancockWindham, New York, United States
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NB
Nikhitha B
Colleague at John HancockScarborough, Ontario, Canada
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Sachin J
Colleague at John HancockToronto, Ontario, Canada
View →
GD
Gregory D'Angelo
Colleague at John HancockWinchester, Massachusetts, United States
View →
AC
Austin Clark
Colleague at John HancockDysart, Iowa, United States
View →
YG
Y G.
Colleague at John HancockToronto, Ontario, Canada
View →
NL
Nyla Little
Colleague at John HancockAtlanta, Georgia, United States
View →
VV
Victoria Vass
Colleague at John HancockBoston, Massachusetts, United States
View →
PW
Penelope William
Colleague at John HancockHouston, Texas, United States
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RA
Richard Axell
Colleague at John HancockHalifax, Nova Scotia, Canada
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WR
Waleed Rana
Colleague at John HancockWindham, New York, United States
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NB
Nikhitha B
Colleague at John HancockScarborough, Ontario, Canada
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2 education records
Shannon Perschy education
Msw, Social Work
Ba In Psychology, Abnormal Psychology And Mental Health
FAQ
Frequently asked questions about Shannon Perschy
Quick answers generated from the profile data available on this page.
What company does Shannon Perschy work for?
Shannon Perschy works for John Hancock.
What is Shannon Perschy's role at John Hancock?
Shannon Perschy is listed as Senior Director of Anti-Fraud for LTC Insurance at John Hancock.
What is Shannon Perschy's email address?
AeroLeads has found 1 work email signal at @jhancock.com for Shannon Perschy at John Hancock.
Where is Shannon Perschy based?
Shannon Perschy is based in Greater Boston, United States while working with John Hancock.
What companies has Shannon Perschy worked for?
Shannon Perschy has worked for John Hancock and John Hancock Financial Services.
Who are Shannon Perschy's colleagues at John Hancock?
Shannon Perschy's colleagues at John Hancock include Sachin J, Gregory D'Angelo, Austin Clark, Y G., and Nyla Little.
How can I contact Shannon Perschy?
You can use AeroLeads to view verified contact signals for Shannon Perschy at John Hancock, including work email, phone, and LinkedIn data when available.
What schools did Shannon Perschy attend?
Shannon Perschy holds Msw, Social Work from Boston College.
What skills is Shannon Perschy known for?
Shannon Perschy is listed with skills including Long Term Care, Insurance, Long Term Care Insurance, Claim, Health Insurance, Risk Management, Business Analysis, and Medicare.
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