Shannon Rhoads Email & Phone Number

Missouri

• Developed requirements using Agile process and worked with IT for enhancements to database.• Developed process documentation for new requirements.• Managed and developed training program for team members.• Partnered with IT and business transformation to identify opportunities for process improvements.• Audited data in relational database to identify potential programming changes that would eliminate data entry errors.

Greater St. Louis Area

• Developed Customer table using nine internal database sources to compile end to end detail for 480K circuits used by multiple organizations to analyze options available for diversity, costing, lit buildings, and migrations. Programming includes Oracle SQL, Teradata SQL, MS Access, and WebFocus. • Provided critical analytical support for organizations across Verizon utilizing the customer table, CAMEO, and Provisioning sources to generate a detailed analysis tailored to each request.• Wrote and organized training sessions to empower the team with knowledge to access and link multiple systems for various uses.

Greater St. Louis Area

• Managed CAMEO design, testing and troubleshooting to ensure data is accurate. Worked cross functionally with IT and Carrier Interconnect Planning by suggesting programming upgrades and improvements for better costing options and user experience. Ensured vendor contracts met CAMEO compliance.• Presented calculations and savings analysis to executives for all contract/projects within Carrier Contract Management to align with departmental financial goals.• Negotiated and managed government contracts with 3 Alaskan carriers ensuring that government regulations were met by the vendors.• Managed Alaskan switched access agreement. Performed detailed analysis of all Alaskan usage and generated over $9M in savings over a 4 year period.• Implemented VzW 8YY project. Managed design implementation for incoming circuits, 8YY dips, switch routing, and outgoing circuits. Also managed revenue tariff filings, contract updates, and ILEC routing requirements. Generated $1.2M in additional monthly revenue for Verizon Business.

Highlands Ranch, Co

• Negotiated settlements of 10,000 bankruptcy claims with 1700 vendors. Reconciled accounts with each vendor and negotiated agreements on all outstanding pre-petition billing disputes. • Prepared and analyzed documentation for litigation of unresolved bankruptcy claims. Made recommendations on risk assessment between legal and preparation fees versus settlement costs.• Presented monthly status reports on outstanding bankruptcy issues to the executive management team.

Greater St. Louis Area

• Reconciled pre-petition account balances with SBC within a two percent variance.• Completed cost reduction analysis on 38,000 circuits which generated $4M per month in savings.• Trained auditors on billing analysis and programming.

Greater St. Louis Area

• Performed comprehensive audits on all network and customer orders.• Created queries and reports detailing circuit elements using Focus programming that generated a cost savings of $1M per month.• Located and collected $30M in invalid billing from local exchange carriers.

Greater St. Louis Area

• Reconciled all un-posted payments within lockbox, eliminating all outstanding balances

Greater St. Louis Area

London, United Kingdom

Bachelor Of Science, Business Administration

Education record