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Experienced Manager with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, Microsoft Access, Microsoft Excel, Customer Service, and Business Process Improvement. Ability to lead projects, work with multi-functional teams, and drive innovation. Strong professional with a Bachelor of Science focused in Business Administration from University of Missouri-Saint Louis.
Verizon Enterprise Solutions
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ManagerVerizon Enterprise Solutions Apr 2017 - PresentMissouri• Developed requirements using Agile process and worked with IT for enhancements to database.• Developed process documentation for new requirements.• Managed and developed training program for team members.• Partnered with IT and business transformation to identify opportunities for process improvements.• Audited data in relational database to identify potential programming changes that would eliminate data entry errors.
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Consultant - Program/Project Management - Data AnalysisVerizon Enterprise Solutions Mar 2013 - Apr 2017Greater St. Louis Area• Developed Customer table using nine internal database sources to compile end to end detail for 480K circuits used by multiple organizations to analyze options available for diversity, costing, lit buildings, and migrations. Programming includes Oracle SQL, Teradata SQL, MS Access, and WebFocus. • Provided critical analytical support for organizations across Verizon utilizing the customer table, CAMEO, and Provisioning sources to generate a detailed analysis tailored to each request.• Wrote and organized training sessions to empower the team with knowledge to access and link multiple systems for various uses.
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Cslt-Program/Project Management - CameoVerizon Enterprise Solutions Feb 2006 - Mar 2013Greater St. Louis Area• Managed CAMEO design, testing and troubleshooting to ensure data is accurate. Worked cross functionally with IT and Carrier Interconnect Planning by suggesting programming upgrades and improvements for better costing options and user experience. Ensured vendor contracts met CAMEO compliance.• Presented calculations and savings analysis to executives for all contract/projects within Carrier Contract Management to align with departmental financial goals.• Negotiated and managed government contracts with 3 Alaskan carriers ensuring that government regulations were met by the vendors.• Managed Alaskan switched access agreement. Performed detailed analysis of all Alaskan usage and generated over $9M in savings over a 4 year period.• Implemented VzW 8YY project. Managed design implementation for incoming circuits, 8YY dips, switch routing, and outgoing circuits. Also managed revenue tariff filings, contract updates, and ILEC routing requirements. Generated $1.2M in additional monthly revenue for Verizon Business.
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Project ManagerMci Corporation Apr 2004 - Jan 2006Highlands Ranch, Co• Negotiated settlements of 10,000 bankruptcy claims with 1700 vendors. Reconciled accounts with each vendor and negotiated agreements on all outstanding pre-petition billing disputes. • Prepared and analyzed documentation for litigation of unresolved bankruptcy claims. Made recommendations on risk assessment between legal and preparation fees versus settlement costs.• Presented monthly status reports on outstanding bankruptcy issues to the executive management team. -
Accountant IiMci Corporation Dec 2002 - Apr 2004Greater St. Louis Area• Reconciled pre-petition account balances with SBC within a two percent variance.• Completed cost reduction analysis on 38,000 circuits which generated $4M per month in savings.• Trained auditors on billing analysis and programming.
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Line Cost AuditorMci Corporation Oct 2000 - Dec 2002Greater St. Louis Area• Performed comprehensive audits on all network and customer orders.• Created queries and reports detailing circuit elements using Focus programming that generated a cost savings of $1M per month.• Located and collected $30M in invalid billing from local exchange carriers.
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Ar AnalystMci Corporation Oct 1999 - Oct 2000Greater St. Louis Area• Reconciled all un-posted payments within lockbox, eliminating all outstanding balances
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TrainerMastercard May 1993 - Oct 1999Greater St. Louis Area -
InternConsumer Association Jan 1999 - Apr 1999London, United Kingdom
Shannon Rhoads Skills
Shannon Rhoads Education Details
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Business Administration -
Buchanan High
Frequently Asked Questions about Shannon Rhoads
What company does Shannon Rhoads work for?
Shannon Rhoads works for Verizon Enterprise Solutions
What is Shannon Rhoads's role at the current company?
Shannon Rhoads's current role is Manager - Program/Project Management at Verizon Enterprise Solutions.
What is Shannon Rhoads's email address?
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What is Shannon Rhoads's direct phone number?
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What schools did Shannon Rhoads attend?
Shannon Rhoads attended University Of Missouri-Saint Louis, Buchanan High.
What skills is Shannon Rhoads known for?
Shannon Rhoads has skills like Microsoft Excel, Microsoft Word, Webfocus, Microsoft Access, Microsoft Powerpoint, Oracle Sql Developer, Relational Databases, Telecommunications Billing, Access, Business Analysis, Cross Functional Team Leadership, Customer Service.
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Shannon Rhoads
Strategic Communicator & Project Manager | Community & Relationship BuilderPortland, Or
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