I am a Cloud Support Engineer at ICONI. My role primarily is managing the Service Desk and providing ongoing support to our customers. I feel it is important to have a high standard of support, so the customers get the best out of our software solutions.
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Service Team LeadVersion 1 Sep 2022 - PresentBelfast, Northern Ireland, United Kingdom
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Cloud Support EngineerIconi Software Ltd Nov 2018 - Sep 2022Belfast, Northern Ireland, United Kingdom1st, 2nd and 3rd Line Support for our applications -using SQL, C# and JSReporting of Supporting Trends, Change Controls and areas for Service Improvement and potential new features Creation of training materials and updating our knowledge base Building strong relationships with our Customers through regular contact and first-class service Configuration of infrastructure such as Microsoft Azure and Windows, Office 365 and CICD Requirements Testing against company standards to ensure high quality functionality is delivered Contributing to the Analysis/Technical Analysis of Customer requirements to identify technical solutions and enhancements Account Management for our customers prioritising US and Bugs -
Digital AnalystBelfast City Council Aug 2016 - Aug 2017Belfast, Northern Ireland, United Kingdom
Shannon Richards Education Details
Frequently Asked Questions about Shannon Richards
What company does Shannon Richards work for?
Shannon Richards works for Version 1
What is Shannon Richards's role at the current company?
Shannon Richards's current role is Service Team Lead.
What schools did Shannon Richards attend?
Shannon Richards attended Queen's University Belfast.
Who are Shannon Richards's colleagues?
Shannon Richards's colleagues are Suchindran Padmanaban, Nancy Hendy, Ghislaine Awah, Oana Mariana Dumea, Aliona S., Calvin Leong, Conor Diggins.
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Shannon Richards
Systems Engineer Iii - Orion Crew Cabin Configurator At Lockheed Martin SpaceDenver, Co2lockheedmartin.com, lmco.com -
1flex360.co.uk -
5villanova.edu, colliers.com, jpmorgan.com, jpmorgan.com, jpmchase.com5 +165034XXXXX
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Shannon Richards
Brisbane City, Qld3workpac.com, goldcoast.qld.gov.au, endeavour.com.au
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