Manage work orders to ensure all engineer jobs are dispatched in a timely mannerDemonstrate excellent IT skills when using a variety of software packages such as Toad and Excel to produce Daily, Weekly and Monthly reportsPay attention to detail at all times when analysing data and statistics to make sure all reports are accurateEnsure all jobs are organised and chase down any expiring work orders to make sure companies targets are not only met but exceededAdhere to strict company safety policies at all times and report any safety concerns as soon as they ariseEffectively liaise with management, engineers and customers through phone calls, emails and face to face to make sure company satisfaction is high

Successfully led a team to achieve excellent customer satisfaction ratingsFacilitated fast and effective communication between front and back of house staffPerformed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficientlyKept accurate records of all end of day accounts and used a variety of different IT packages such as Excel to keep up to date recordsDemonstrated excellent numeracy and literacy skills when completing accounts and communicating with customers of a variety of different backgrounds and age rangesSuccessfully was left in charge of running the restaurant when the owners were not presentKept calm under stressful situations and ensured that all members of the team felt listened to at all timesFacilitated staff training and constantly tried to ensure procedures were stream lined and highlighted any areas which could be improved

Assisted customers on the shop floor, locating items and taking paymentsWorked as a key worker throughout the Coronavirus pandemic ensuring all needs of customers were met while maintaining strict safety protocols at an uncertain timeEnsured shelves were stocked, products were faced up and dates were checkedCleaned and organised check out area to enhance shopping experience for customersDeveloped numeracy skills when processing purchases and returns on the tillLearned about age related sales, implemented ID checks and ensured company polices were adhered to at all timesWas always organised, punctual and keen to provide excellent customer service

Completed voluntary work experience analysing blood samples at a laboratory in the NHS hospital in the Scottish BordersSet up and tested laboratory equipment ahead of sample analysingEnsured all strict laboratory procedures and protocols were adhered to and made sure all samples were accurately labelled and recordedMade sure to maintain high levels of accuracy and precision when using techniques such as pipettingMaintained a clean and tidy workspace and ensured all appropriate PPE was worn at all timesLearned from experienced scientists and quickly adapted to new procedures I had not seen before

Completed my Level 1 Coaching Assistant athletics course and used the skills I learned to assist in the sporting development of children from a variety of different agesFollowed safeguarding protocols and ensured that the health, safety and wellbeing of the children was always priorityDeveloped problem solving skills by adapting specific exercises to the needs of each individualMotivated athletes by offering them individual praise and assistance to meet their goalsPlanned sessions in advance to ensure training was varied and everyone remained motivatedWorked with children of varying abilities and provided extra assistance and support towards children with learning difficulties and behavioural problems