Lead life cycle analysis.Developed key performance Indicators surrounding lead generationReported on sales trends, customer interactions, and other sales metrics.Created and maintained marketing survey oriented towards existing customers.Maintained all inbound leads for sales department.Utilized Google Analytics to evaluate dealer online marketing campaign performance and to export leadsWorked with Adobe Indesign to develop quarterly dealer advertising reports Performed customer service performance analysis.Charted and presented sales trends for sales and marketing teams.Managed weekly reporting of general customer sentiment. Devised new ways to provide value to customer through meaningful interactions. Worked with current internal customer service software.Churned reduction of existing customers due to addressing outdated practices.Collaborated with developers to improve current system to meet evolving company goals.Worked with dealers to adjust account permissions and contact information tied to dealershipVerified and tracked serial numbers and registration

Prepared legal documents for clients from probate to real estate.Participated in various legal signings.Gathered executed and supporting documents for filing or submission. Completed legal research on Ohio Rules and statutes.Acted as liaison between attorneys and clients. Handled sensitive and personal information.Dealt with those who were grieving and other difficult situations.Coordinated re-organization of daily schedules for five attorneys and dozens of clients.Interacted with various attorneys and members of court systems.Created and maintained hundreds of client accountsLed person finder intra-office.Utilized secretary of state, county court, and county auditor websites to file documents and gather informationMonthly invoice billing and payment processing

Assisted students with learning accommodations Protected test results and followed anti-tampering protocols Proctored and administered examsScheduled tutoring and testing appointmentsCounseled struggling students on potential learning difficulties and then helped them find the right resource to usePrepared reports for use of accommodations Administration of daily office tasks