• Conduct reviews of client account activity, statements, internet research, and client profile information• Conduct background checks/intelligence/customer research/transactional analysis• Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex periodic review processes• Escalate unusual activity to the Financial Intelligence Unit (FIU) and assist with escalating potential risks• Support periodic review triage processes• Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work• Onboard/train new associates, as needed• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Assisted members with verifying potential fraudulent transactions and clearing and resolving fraud alerts via inbound calls. Assisted members with opening fraud claims, ordering new card to replace compromised card.Contacted members via outbound calls to review activity and clear alerts.