Shannon Dorr Email & Phone Number

Wisconsin, United States

Hammond, Wisconsin

• Implement and support Windows Server, network infrastructure and client/server applications
• Office 365/Google Suite implementations, Hosted Exchange Email, Wordpress Web Design and hosting.
• Complete hardware lifecycle management, Virus mitigation, workstation security and break/fix services.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Participate in global implementations of security and infrastructure management tools: SCCM, LANDesk, Avecto DefendPoint, Swimage, 1E Shopping and 1E AppClarity.
• Manage products delivering 35,000+ software installs and automate 3,000+ workstation builds per month.
• Supervise team of application packagers, building all software installations in AdminStudio. Provide advanced packaging support and work direction to team.
• Remediate client installations for SCCM, LANDesk, McAfee and Avecto products on 90,000+ workstations, increasing install percentages from 82% to over 97.5%.
• Develop ad hoc scripts utilizing VBScript, PowerShell and AutoIT to bridge gaps between enterprise management tools.

Greater Minneapolis-St. Paul Area

• Responsible for deployment and remediation of global security and infrastructure tools to 80,000+ workstations.
• Created various tools to backup, remediate and address features missing from global infrastructure tools.
• Developed software installation tool that reduced workstation rebuild time 25-50%.
• Managed workload and performance reviews of second team member who assisted in script and web development.
• Built tool that randomized local administrator account password and stored them in secure SQL database. Addressed issue of 80,000+ workstations having same administrator password.

Greater Minneapolis-St. Paul Area

• Promoted to Lead Analyst in Feb 2007. Managed team of 3 Software Packaging Analysts.
• Packaged, tested and made ready for deployment all primary applications used on 3M workstations.
• Developed and maintained web site to receive packaging requests from clients and a self-service site for software installations.
• Delivered packaged operating system updates to 80,000+ workstations using Tivoli and SCCM on monthly basis.

Greater Minneapolis-St. Paul Area

• Promoted to Lead Analyst in Jul 2004. Managed team of 4 Business Unit Analysts.
• Analyzed business units use of technology, identified concerns and opportunities for improvements, proposed solutions and then tested and implemented changes.
• Engaged with management within each business unit to develop yearly IT budgets that meet the needs of the individual departments while maintaining a 5% reduction in budget for consecutive years.
• Provided high level technical expertise to other analysts.

Greater Minneapolis-St. Paul Area

• Promoted to Lead Analyst in Oct 1999. Managed team of 15 Workstation Analysts.
• Supported 4200+ workstations across several chemical, tape and medical engineering plants.
• Participated in several Six Sigma projects which aided in reducing average ticket completion time by 38% and number of tickets escalated beyond first call taker by 27%.
• Developed common workstation refresh processes that reduced time to install of new workstations by 54%.

Greater Minneapolis-St. Paul Area

• Managed 160 + DOS and Windows workstations, 2 Novell Netware servers and 4 Windows NT Servers.
• Installed Fiber WAN between 4 bank locations, consolidated data lines, file servers and network hardware which produced over $45,000 in savings annually.
• Headed migration of workstations from DOS to Windows ensuring all proprietary banking hardware and software functioned properly in new environment.

• Managed 500+ DOS and Windows workstations, 20+ LANManger/Windows NT servers.
• Recommended and procured all software and hardware.
• Served as a liaison between business unit and Corporate IT, representing their technology needs.