Shannon Horn-Eldred Email & Phone Number

Newfane, Vt, Us

Costa Mesa, Ca, Us

Boston, Ma, Us

Boston, Ma, Us

Managed a team of Sustaining and Support Engineers (myself plus two) responsible for the technical support of Saylent’s two existing applications: Account360 and Card360.

Boston, Ma, Us

Currently, I lead a team of 3 engineers (myself + two others) with the development, enhancement, and maintenance of Account360, an existing system developed by Saylent Technologies. I work closely with our Product team to plan for and document any new enhancements or changes that are to be implemented into Account360.I have been responsible for the training of all new engineers that have joined the Account360 team. This includes training on the application, creation of on-boarding documentation, and assisting with bringing local instances of the application online for them (and for anyone in the company who needs it).Additionally, I work very closely with the QA team to ensure complete and accurate testing is completed. I assisted in the training of the QA Engineers on our system upon their hire, and I continued to be their first point of contact when they had any questions around the system.Finally, I also work closely with our Support department to assist them in the research of potential issues with the system. I also act as a Subject Matter Expert (SME) for the system to anyone in the company who may have questions about the system, how it works, etc.

Boston, Ma, Us

Worked closely with the Director of IT to plan and complete enhancements to an existing system developed by Saylent Technologies.

Providing Real Estate Services to those in Central and Western Massachusetts!

Us

Providing Real Estate Services to those in Central and Western Massachusetts!

Acted as department liaison for mid-level Management Bug List Meetings.Created numerous reports for use in Blue Cod's quality control department in order to significantly reduce the amount of manual quality control requiredCreated a number of month end reports used by management to track business and to create projections for future business.Worked closely with Database Administrator to convert legacy DTS package created in SQL 2000 to SSIS packages in SQL 2008Responsible for leading a weekly meeting with one of Blue Cod's clients to discuss all outstanding issues, upcoming projects, and any other concerns that they may have.

Primary responsibilities include design and development of insurance system with extensive use of Visual Basic .NET 2003 and SQL Server 2000 Stored Procedures, User-Defined Functions, Views, and tables. Corrected numerous errors caused by the migration of the application from .NET 2003 to .NET 2008Creation of numerous enhancements to the base system including rate changes for existing lines of business, creation of new line of business, implementation of Policy Fees, etc.Work closely with end users in documenting Current Business Flow documentation, Enhancement Requests, etc.Work closely with company management in the creation of strategic reports to assist with the management of the company using Crystal Reports 8.5 and SQL Server 2005.Developed and tested an application used by production to create quarterly premium, loss, and outstanding reporting files using Visual Basic .NET 2008 and SQL Server 2005.Created documentation formats used by IT Department for User Guides, Test Cases, etc.Promoted from Senior Software Developer in 7/2005

Participated in the Full Development Life Cycle for two large scale applications each of which contain a complete contact management system and a complete accounting systemActed as Project Manager and Programmer Analyst for enhancements to the Staff Care ApplicationActed as Development Team Lead with 5 direct reports including 4 Developers, and SQL Admin.Performed all coding for Staff Care Application utilizing Visual Basic 6.0 and SQL Server 2000.Promoted from Software Developer in 4/2000.

Perform Feasibility Studies for problems and upgrades to the Air Force's B-1B Bomber SimulatorPerform Design, Coding, and Testing on the B-1B Simulation Systems.Promoted from Programmer I in 1/1998

B.S., Computer Science

High School Diploma