Shannon Kerr Email and Phone Number

• Responsible for managing day-to-day operations of a start-up company - a specialized automotive fabrication and repair business; additional responsibilities included customer service, including vendors; managed parts inventory; purchasing; accounts payable and shipping/receiving.• Promoted the MKK Performance name and services through the development of an online presence utilizing social networking media outlets• Wrote formal proposals for work to be performed

• Developed and produced monthly reports for senior management including subscriber totals, advertising information as related to revenue, usage for lists ordered and processed all subscriptions from free magazine websites.• Data management of subscribers for marketing efforts (fax broadcasts, email blast, CRM renewal efforts) resulting in increased readership retention and minimizing subscriber turnover• Processed all account payments for Accounting on a weekly basis ; produced monthly deposit report for department leadership and fulfillment house.• Maintained email count log for Trade Titles Manager and Department Director.• Managed all renewal marketing efforts and CRM efforts• Tracked insert and outsert inventory for all publications.• Created Issue Label orders for both the fulfillment house and printers resulting in the production of monthly publications• Logged all counts and comp subs provided by Editorial and the Sales Department for inclusion on Print Orders.

• Acting List Manager from November 2006 – February 2007, during which time performed all managerial duties along with List Assistant duties including: month-end financial reports, variance explanations for Accounting, monthly updates to List Rental website including developing and executing online marketing campaigns and creating and executing a monthly e-blast to all brokers and website; supervised a temporary employee• Key contributor in conversion process of List Rental department from Hydra to Microsoft Dynamics system. Wrote user manual/Dynamics manual• Worked closely with Accounting to convert current invoice coding system to Dynamics payment by rewriting invoicing layout with IT and outside vendors• Administered all list rental orders from contractual inception to final delivery.• Responded to count requests/list rental information requests within 24 hours from advertisers, mailers & brokers.• Compared mail pieces to orders and escalated contract violations to executive management• Lead generation & follow-up using a strictly maintained schedule for each lead generating new orders.• Maintained all count reports for internal personnel as well as brokers, SRDS/MIN and NextMark including updating data cards, posting changes to List Management website, updating List Overview and List Universe reports and tracking changes from month to month.• Processed all account payments including credit memo adjustments within 24 hour turnaround• Invoicing and Collections for all accounts with outstanding balances.• Preserved Exchange log for Marketing Specialists, Circulation Managers, Brokers and Circulation Director including monthly summary reports.

• Researched, evaluated and recommended medical equipment and furnishings for new and existing medical facilities. Carefully identified equipment and design conflicts to avoid costly construction delays.• Under Medical Equipment Consultant’s (MEC) direction, researched and provided alternate equipment selection information to PM’s and end-users; communicated and worked with vendors to obtain specifications and quotes regarding cost of equipment. Compared interior design specifications against project drawings and lists; updated and communicated changes as necessary. Assisted with developing inventory of equipment for re-use.• Set-up design projects including selection of rooms/room contents resulting in production of equipment lists for project managers and purchasing.• Scheduled meetings with medical personnel and construction to establish appropriate placement and use of medical equipment for patient care.• Maintained a communication network between the project team, facility, divisional personnel, architects and contractors including • Assisted project managers and MEC through issuing contracts, processing invoices and budget management.

• Produced custom action plans for individual participants in each leadership session based on the results of 360º reports to facilitate effective culture shaping: diagnostics, facilitation, training, HR systems, executive coaching, • Interaction with clients via online reinforcement and ensuring transfer of competence.• Day-to-day business operations including invoice reconciliation, customer service via email and telephone interaction with remote session leaders.• Developed unique, client-specific marketing correspondence in print and web form• Maintained session calendar for all Senn-Delaney clients and traveling consultants including verifying travel arrangements, hotel reservations, session materials management and shipping/receiving of supplies, pre-session reading materials and custom teaching tools as requested by consultants.• HTML e-blast deployments and flash messages throughout all phases of roll-out sessions

• Administrative support for title executive in home office environment.• Developed marketing materials; property profiles for customers for use in investment and building contracts; expense reporting, messenger and direct mail services.• Proficient in NiteOwl Plus Real Estate interactive site, as well as internal portals for the Department of Real Estate and the Building Industry Association.