Shannon Lim Email & Phone Number

Dubai, Ae

New York, Ny, Us

New York, Ny, Us

- Q4 FY22 SC/SA of the Quarter

Seattle, Wa, Us

Seattle, Wa, Us

· Gaining mindshare of partners to lead opportunities with Amazon Connect· Onboard, enable traditional contact center partners to be self-sufficient Amazon Connect partners· Owning technical engagement with partners both pre and post deployment· Evaluate ISVs architecture and drive productization of solution onto AWS MarketPlace· Organize technical workshops and facilitate knowledge sharing both within partner community and internal AWS Solution Architecture team.

San Francisco, California, Us

- Product specialist working on strategic accounts in APAC- Work extensively on workshops with customers from solution-ing, product demo, platform enablement, recommending industry best practices, roadmap discussions, and supporting sales closure- Work closely with product management on product gaps and trends in the Asia market- Leading the entire Asia Specialist team on product pillar ownership program - Evangelizing the Service platform via marketing events, and targeted market

San Francisco, California, Us

• Customer facing technical resource supporting ASEAN sales team with pre-sales activities• Gather requirements, develop use cases, and seek to fully understand the clients’ business needs and constraints thereafter propose solution to clients and prospects• Provide consultation, training and sales support services for all product range both to partners and direct customers• Drive and maintain technical relationship with key prospects/customers account • Support sales and marketing activities to raise technology profile in the market. • Conduct product training for the sales team on key features and differentiators• Enabling the Channel Partners by providing consultation, training, demo enablement and proof of concept support

San Francisco, California, Us

• Mentored team of 10 SSEs in Hyderabad India• Involved in workshops and requirement gathering sessions on top of demo.Spoke on 30th January 2013 in a Industry Dialogue Session organised by School of Infocomm and Singapore Computer Society held at Republic Polytechnic. Topic: Driving your Career

San Francisco, California, Us

• Mastered platform knowledge to develop customised differentiators for APAC’s Sales Engineers• Provided end to end proof of concepts for customers’ demo and presentations• Componentised and published demo components • Gain proficiency in proprietary language Visual Force, Apex Panel speaker on 1st November 2011 for IT Management Association 17th IT Best Practices Seminar as a representative of Young IT Professional.

San Francisco, Ca, Us

• In charge of creating the localised AutoCAD Map 3D 2010 (Hungarian)• Responsible for localising tooltips for all languages of AutoCAD Map 3D 2010• Analysed and fixed software defects for all Hungarian AutoCAD Map 3D 2010 bugs• Reduced defect count for 12 localised AutoCAD Map 3D 2010 product• Coordinated with both internal and external functionality teams on a regular basis• Scrutinized work flow inefficiencies and formulated constructive initiatives• Learnt new programming languages and created practical functional programs • Provided effectively communication flow with the global functionality teams on a regular basis