o Trainer/consultant for automotive/motorcycle industry leading CRM tool. o Piloted implementation, initial curriculum design, and ongoing training and integration of software and I.T. support. o Collaborated with all levels of management to customize software for each dealership and their departments - sales, marketing, service, finance, internet, and business development. Tailored training programs for various skill levels. o Analyzed software usage and provided feedback and… Show more o Trainer/consultant for automotive/motorcycle industry leading CRM tool. o Piloted implementation, initial curriculum design, and ongoing training and integration of software and I.T. support. o Collaborated with all levels of management to customize software for each dealership and their departments - sales, marketing, service, finance, internet, and business development. Tailored training programs for various skill levels. o Analyzed software usage and provided feedback and marketing solutions for improvement, including email campaigns that utilized corporate database and acted as a primary point of contact for existing accounts. Cultivated relationships with new and existing accounts. Presented new product concepts to marketplace and for selling ancillary products. Formulated sales plans for designated territory and specific client portfolios. Utilized strong interpersonal and communication skills in order to close deals and make presentations. Show less

o Focused on personal and business related training and growth. Areas of specialty included EEO, Sexual Harassment and Cultural Diversity along with more than 100 other topics. o Designed and developed training programs and strategies and evaluated training methodologies. o Continued to perform occasional grant training for the Department of Labor while having full-time job.