Shannon Maled, Clss Email & Phone Number

United States

United States

• Utilizes exceptional organization and relationship skills in working with assigned clients. Responds to client inquiries. Maintains detailed collection files by customer.• Portfolio of 600+ clients and portfolio totals as high as $60 million in multiple currencies; US, EU, SG and CA.• Utilizes knowledge of GAAP to contribute to AR strategies and KPIs.• Ensures timely and effective collections by performing analysis and prioritization of collection strategy by customer and initiating outbound communication on delinquent accounts.• Provide collection progress updates.• Recommend legal and write-off actions if necessary.• Assists in developing cash receipts forecast based on client collection activity.• Distributes monthly client AR statements. Reconciles AR records to client records (invoices, payments, credit, etc.), as needed• Works with billing team to resolve systemic billing process issues and contributes to continuous process improvement.• Communicates internally with a multitude of other departments regarding credit, billing, and contractual issues; Cash Application, Sales, Sales Ops, Legal, BDM, and Project managers (clinical and otherwise).• Problem solving, researching contractual misunderstandings, billing issues, collection issues, samples Issues, Depleted PO’s, Project Definitions. Sending W-9 and updated financial information with needed.• External clients include but are not limited to doctors and scientists both research & development and clinicians in an Academia or Pharmaceutical setting.• Completes various projects as requested.• Adhere to Credit and Collections Department and Company policies and procedures as well as Core Values.Working remote since February 2020.

Indianapolis, Indiana Area

Responding to customer inquiries regarding company products and services. Processing customer phone orders. Checking availability of stock and shipping dates. Quoting prices, filling orders to customer specifications, and processing sales data. Assisting outside sales by preparing price quotes and sourcing products. General office duties. Forklift, AED / First Aid certified. Satellite location.

Indianapolis, Indiana, United States

• Responsible for a portfolio of 300 clients with portfolio totals as high as $4 million-plus• Communicate with external and internal customers on credit and billing & new client set

Indianapolis, Indiana, United States

• Position created to learn more about the buying habits of our customers in comparison to our other global operations• Promoted to MRO department to assist our customers with their safety needs• Assigned customer accounts to manage as well as inbound calls• Create quotes and take orders from incoming customers. • Returns/RMA’S and perform audits for quality assurance

Indianapolis, Indiana, United States

• Quoted new clients for the Cargo Department• Purchasing items per contract per customers EAU• Creating PO’s & RFQ’s for suppliers• Ensuring product arrived at our DC and to customer timely

Indianapolis, Indiana

• Managed all aspects of collections, risk assessment, reconciliation of accounts per assigned portfolio• Managed a portfolio of 800+ clients with over $40 million portfolios• Communicate with internal customers at assigned branch locations on credit and billing issues• Adhere to Credit / Collections Department and company policies and procedures• Monitored company aging for each customer assigned in portfolio• Communicate with key customers on a regular basis focusing on clearing receivables, overcoming disputes, encouraging and better customer compliance to credit control procedures, and developing more efficient business practices.• Research account disputes and billing discrepancies and find resolve.• Process credit card payments

Indianapolis, Indiana, United States

• Responsible for all aspects of collections, risk assessment, reconciliation of accounts per assigned portfolio• Responsible for a portfolio of 600+ clients with portfolio totals as high as $20 million-plus• Communicate with internal customers at assigned branch locations on credit and billing issues• Adhere to Credit and Collections Department and Company policies and procedures• Monitor balances due to the company for each customer assigned portfolio, and take necessary action to collect• Communicate with key customers on a regular basis focusing on clearing receivables, overcoming disputes, encouraging and better customer compliance to credit control procedures, and developing more efficient business practices. Resolution of billing discrepancies. Some knowledge of lien rights and waivers

Computer Science - Programming, 3.8

Completed: Computer Information Systems, Micro Operations Systems, AS/400 Database and Design, also PC Management Logic and Design.

Marketing, 4.0

Completed: Math and Business related classes. Achieved 33 credit hours