Shannon Mccall Email and Phone Number

Promoted through progressive management positions during creation/expansion of a new organization following Wachovia acquisition. Built/lead 8 professionals overseeing strategic planning, prioritization and resource management for projects across a 2K-employee business services group.* Valued member of the leadership team for strategic insights, business case development, risk profiling, performance leadership and support for the strategic expansion of the business.* Played a significant role in the Wachovia-Wells Fargo merger. Planned/led complex projects involving multiple business groups, vendors and operations.* Nominated for the Transformational Leaders Program in 2013, and named 2012 Team Member of the Year for leading diversity and inclusion related initiatives.* Reinforced organization value and showcased ability to identify/resolve business issues, assess risks, break down competing priorities and serve as an enabler. * Defined business strategy/IT roadmap for decommissioning 300+ business-developed applications, and led current / future state analysis,user acceptance testing for roll out of Windows 7.* Enhanced program management organization (PMO) capabilities through coaching, training, knowledge management and 1:1 communications across IT, operations, vendors and others.* Designed executive dashboard, which enhanced direction, prioritization, decision-making against key business metrics for quality, efficiency and service.* Developed demand management system used by 120+ professionals to increase transparency, address potential risk, and improve planning/forecasting. * Evolved incident management into new structure, roles and open stakeholder communication.* Resolved $2M+ outstanding balance by fostering effective collaboration between tax, accounting, audit and internal control.* Improved client services through “voice of the customer” transformation across 20+ categories.

Promoted into management prior to A.G. Edwards acquisition. Served as head of Home Office PMO overseeing 120+ simultaneous merger-related projects. Subsequently joined the Business Services Planning & Execution Group orchestrating people, process and technology optimization initiatives for the Mutual Fund business segment.* Converged administrative elements into program management office (PMO) providing cross-organizational governance, risk management, quality control, documentation/tracking and service delivery. * Recruited strategic, operational and technical teams offering. Built staff to a peak of 10 project managers, and augmented talent with other internal/external resources.* Orchestrated multi-phase business model/IT conversion that increased net operating income $110M+ over 5 years. Adopted fully compliant mutual fund management systems, transaction processing and exchange services. * Defined work streams, resource requirements, project management guidelines for the conversion of independent company systems to communication, data management and information exchange platform.

Received progressive promotions collaborating with senior managers across product development, sales, marketing, finance and operations to advance profitable growth of key business segments. Introduced program management approaches, aligned people and processes, and improved efficiency and service delivery.* Assembled and led cross-functional team comprised of project managers, business analysts, developers and architects. At peak held supervisory oversight for ~20 professionals.* Led customization, upgrade and migration of legacy systems to next generation integrated decision support, portfolio management, electronic documentation and back-office platforms.* Ensured the highest quality, compliance and utilization through open communication among internal/external stakeholders, application of internal controls and performance metrics, and end-user training and support.* Recognized by business and IT leaders for the successful turnaround of a failing technology upgrade project to near on-time delivery with minimal cost variances and minor post-implementation issues.* Led leaders in development of a 5-year strategic business plan and required technology infrastructure across 8 business areas to support the 53% growth rate over 3 years. * Appointed to a cross-functional team launching the firm’s $1B fee-based wrap product and back-office systems. * Partnered with the head of Accounting, and led team on the creation a project performance measurement (PPM) toolkit providing fact-based tools for decision-making and reporting.* Served as a business-vendor liaison for multi-phase document automation and records management outsourcing initiative, which reduced costs 80%, and improved business capabilities.

Established reputation as a “go to” manager for complex people, process and technology optimization initiatives across major corporations and energy services companies. * Delivered IT development, systems integration and program management services, with focus on architecture/infrastructure design for global call center environments.* Developed project management and technical support standards during prototype design, system testing and roll out of Accenture’s new Information Services & Technology Service Delivery System / Customer 1 Methodology.* Directed analysts and leveraged global resources for complex systems conversions and custom adaptation to meet the diverse needs of end-users in operations and customer service. * Defined scope of work for conversion of 25 operating companies to a common Customer Information System platform. I can be contacted @ shannonmccall312@gmail.com