Shannon Mccaul Email & Phone Number

Sixteen years of business, technical, administration, and support experience related to SaaS solutions.Responsible for implementing and managing internal teams through the development ofclient facing productsAssist in developing project plans identifying all internal operational touch points andcoordinate the process with the applicable representativesOversee and manage the interaction between internal teamsEnsure milestones are reached and deadlines are metManage the functional and technical aspects of the projectResponsible for onboarding, implementation and training of new clients and internalteamsWork closely with stakeholders to develop relationshipsReport and communicate to project details to stakeholdersCreated resolution paths and processes to ensure quick processing of client questions, issues, and needs.More than ten years of product support/troubleshooting experience related to eProcurement solution. This entailed receiving customer requirements and translating them to technical specifications for the development team.16+ years experience in the Web-based procurement arena. Managed agency interactions and support throughout the implementation process which included: Gathering of data elements Configuration of agency account Agency training and roll-out Agency relations (post-implementation support) Support in training sessions, training agency on all aspects of the agency’s bidding procedures,

Listed skills include Training, Project Management, Procurement, Management, and 17 others.