· Provide case management for length of stay patients (60+ days) by effectively advocating to remove complex barriers, linking patients with community resources, and engaging in care coordination for the most vulnerable populations.· Participate in multi-disciplinary team rounding daily to provide effective ongoing case management and interdisciplinary team coordination.· Initiate referrals including, but not limited to, chemical dependency, inpatient psychiatric facilities, designated crisis responder, homeless shelters, removal of duty to register, Adult Protective Services, Residential Care Services, etc. · Act as liaison and advocate for patients with agencies and facilities such as Home and Community Services, Developmental Disabilities Administration, Skilled Nursing Facilities, Everett Housing Authority, Adult Family Homes, and Assisted Living Facilities.· Ensure accurate and thorough documentation is completed in electronic medical records; Noted to have “Meticulous work and detailed documentation” by the Department of Health (DOH).· Developed a comprehensive adult family home contact list to optimize finding long-term care placement quickly which led to reducing patient length of stay, decreasing avoidable days, and easing the way of our caregivers.(See Lead Case Manager Associate Role Description for more applicable information)

· Developed, implemented, and maintained all EPIC SmartPhrases used by Case Management, Medical Hospitalist Team and a select few in other departments as an Epic Super User.· Created and maintained the Case Management department Team/NWWA Case Management SharePoint sites that include department processes, job aids, community resources, important contacts, unit/floor tips & tricks, and frequently used forms.· Led a team of 7 staff members to assist in the merge from SharePoint 2010 to SharePoint O365 while creating new and updating all old job aids.· Streamlined the daily psychiatric bed search in partnering with the Volunteers of America to receive a daily psychiatric bed list, saving hours of Case Management’s time by reducing extraneous phone calls.· Created and standardized the Medicare Regulatory Requirement processes for Observation patients to include the “gold standard” job aid for each process, daily and quarterly audits/lists to help ensure minimal misses according to department and CMS guidelines.· Manage and educate staff to ensure 100% compliance with WSHA’s Medicaid 1% Quality Incentive Measure Guidelines with the overall goal to reduce ED visits by entering standardized ED Care Plans in EDIE.· Participate in multiple PDSA's for the Case Management Department.· Initiated an Annual Case Management Week celebration and participate in holiday party planning to boost team morale. · Participate in interviews, helped to develop new training materials/opportunities, and train new hires on department processes, procedures, and Epic-specific training.· Maintain employee schedules for 60+ staff members in three separate unions and non-union members and have implemented new scheduling processes, along with collaborating with leadership when requesting for new FTE.· Partner with leadership, colleagues, and other departments for process improvement and streamline efficiency.

· Functioned as a liaison between the patient and the various clinic areas and ancillary services.· Coordinated prescription refills, appointments/tests, and procedures as delegated by the provider.· Accurately updated electronic medical records while coordinating information between the patient and the provider.· Collected co-payments and balances successfully, when necessary.

· Oversaw 7+ employees, completed onboarding and trained new employees, and maintained staff schedules.· Maintained electronic medical records, inquired with insurance benefits, audited files for insurance billing, and collected payments at time of service and/or after explanation of benefits were received. · Completed data entry, invoices, collections, cash management, bank deposits, and managed customer service issues.· Created and implemented clinic policies and procedures for the betterment of the clinic.· Performed professional massage, maintained detailed SOAP charting, and cleanliness of the clinic.

· Oversaw 9+ employees per shift & 4+ employees per event.· Opened the clinic, cash management, bank deposits, and maintained cleanliness of the clinic.· Answered phone called, scheduled appointments, completed confirmation calls, and managed customer service issues.· Maintained clinic supplies and retail products.· Located, coordinated, and attended Chair/Sports Massage Events.

· Oversaw 9+ employees per shift & 4+ employees per event.· Opened the clinic, cash management, bank deposits, and maintained cleanliness of the clinic.· Answered phone called, scheduled appointments, completed confirmation calls, and managed customer service issues.· Maintained clinic supplies and retail products.· Located, coordinated, and attended Chair/Sports Massage Events.