Shannon Silk Email & Phone Number

Arlington, Va, Us

Reston, Virginia, United States

Multifamily COO - Securitization ART Product Owner

- Oversee the Solutions Squad, a group of individuals from different teams in MF Operations brought together to collaborate and implement solutions to build efficiency. Generated time savings of 65+ annual hours for the broader organization in 2021.- Spearhead and support 11 innovations in the MF Operations space leading to an annual time savings of 230+ hours- Pioneer Disclosure team adoption of operations-wide initiative Ops Transparency by heavily collaborating with development team to create an interactive dashboard for metrics and reporting

- Developed job aid library of 60+ Production Support process scenarios managed on SharePoint to contribute to the build-out of a new team role - Designed a standardized deployment plan template utilized quarterly for application releases, providing a centralized document for all essential deployment activities - Streamlined production process resulting in a time savings of ~3-4 hours monthly for the team by performing data research and analysis of MBS transactions pre-settlement - Contributed to creation and implementation of new internal application by gathering requirements prior to design and providing actionable feedback during each development phase- Championed team’s utilization of Operations-wide platform Operations Command Center (OCC) by designing a standard process to implement adoption of the application - Create and perform ongoing updates to documents that host instructions for business processes utilized daily by team

- Enhanced quality of Fannie Mae data by reducing discrepancies of Mortgage Identification Numbers (MINs) of loans delivered to Fannie Mae through the Mortgage Electronic Registration System (MERS) by 95% over a 3 month period- Provided customer service to 60+ servicers and internal stakeholders as the primary point of contact for inquiries regarding MIN discrepancies within the 24 hour response SLA- Created Microsoft Teams site for MERS core team to heighten efficiency in document organization and knowledge sharing

Blacksburg, Virginia

- Provided exceptional customer service for students and patrons of the Johnston Student Center, restoring room setups after use for future patrons, maintaining a clean and acceptable facility, and assisting in the security of the building.

Blacksburg, Virginia

- Provided exceptional customer service for students and patrons of the Johnston Student Center, restoring room setups after use for future patrons, maintaining a clean and acceptable facility, and assisting in the security of the building.

Washington, District Of Columbia

- Provided research to managers for special industry projects, operate business operations systems, data analysis for process improvement strategy

Blacksburg, Va

- Assisted Pamplin College of Business Marketing Department faculty with research data collection and entry. I had the opportunity to learn first-hand about the research process and gain skills relevant to analysis of behavioral data.

Dulles, Virginia

- Provided excellent customer service to all clients, upheld the organization of products in inventory, and ensured a professional shopping atmosphere for all customers.

Dual Degree, B.S. Business Information Technology (Dss) & B.S. Marketing Management, Magna Cum Laude

Activities and Societies: Virginia Tech Honors College, Collegiate Women in Business, Dance Company at Virginia Tech, Bamboom Dance.

High School

Activities and Societies: National Honor Society, NJCL Latin Honor Society, Dominion High School Varsity Dance Team, Pure Fashion Model.