Shannon Cooper Email & Phone Number

Austin, Texas Metropolitan Area

Louisiana, United States

Austin, Texas Area

• Train, evaluate and supervise all property staff members
• Monitor compliance relating to Roscoe Properties policies, procedures, laws, ordinances, and safety procedures
• Improve the financial performance of properties within the portfolio by increasing revenues and controlling expenses
• Responsible for all day to day property operations
• Maximize resident retention
• Develop and implement marketing plans for each property

Austin, Texas Area

• Supervised 7 communities comprised of 2023 units.
• Increased average occupancy to over 95% and YOY rent growth average of 12.5%.
• Created tailored training program for growing employees to management. Evaluated and trained 3 employees to become community leaders. Created positive leadership environment bringing all 3 communities’ capital expenses.
• Increased occupancy from 90% to 96% in 4 months. Increased rental income 8.8%, effective rent growth of 12.36%, and renewal growth of 5.7% in 2013.
• Turned around distressed community. Addressed delayed maintenance issues, trained team on make ready procedures and implementation. Completed 168 make readies, increased occupancy 17% in 10 months; increased rent.

Houston, Texas Area

• Created and operated a wholesale distributorship for all natural frozen fruit bars, concurrently operating positions in property management. Responsible for all aspects of the company including, funding, budgeting.
• Fastest growing distributor in parent company history within 18 months.

Houston, Texas Area

• Supervised 14 communities comprised of 3180 units. Managed new property due diligence and communications with four asset managers for four owner entities. Implemented policy and procedures at all sites with manager’s.
• Lowered delinquencies from 17% to 2% within 120 days; increased income and occupancy.
• Negotiated with ownership to train and collaborate with on site manager in a distressed community. Through assistance and coaching, brought community to cash flow for the first time in over 5 years.

Houston, Texas Area

• Collaborated on acquisition process of six communities consisting of 2324 units. Supervised contractors and vendors on multiple sites. Prepared owner progress reports.
• Assisted in the set up of and operations of a new company including policy and procedures development, standardized formats and communications, recruiting and hiring, due diligence and acquisitions, market research.
• Directed interior and exterior rehabilitation projects on three communities simultaneously, including identification of requirements, vendor negotiations, and execution of all projects through completion.
• Developed and implemented rehabilitation projects for three communities totaling $5MM
• Developed rehabilitation plans for six communities in excess of $10MM

Houston, Texas Area

Managed operations for 2,100 apartment homes with 54 employees in Houston and San Antonio.

Houston, Texas Area

• Managed and completed new construction interiors of 703 units, and coordination of building acceptance. Assisted management in AMSI support, landscaping, signage, and management support. Recruited, hired and trained.
• Awarded Employee of the Year 2002.
• Removed poor performing general contractor on 2 communities of 376 units. Personally managed all aspects of rehabilitation, while maintaining steady occupancy. After renovations improved occupancy 13% and repositioned.
• Combined the 2 communities physically, maintaining 2 financials, stabilized while increasing rents resulting in the sale of the asset within 120 days.