Shannon Cooper Email & Phone Number

Remote

Served as the main point of contact for 110+ affiliate & non-affiliate merchant partnerships by assisting with onboarding, updating & adding new offers onto the Business Deals site, performance analyzation, and email campaignsDeveloped the first quarterly merchant newsletter as a one-to-many communication strategy to our 290+ merchant partner points of contact to include major updates, user-growth, and best practicesExecuted the EOY NPS survey via Survey Monkey to all of our merchant partner points of contact to collect feedback to better serve our merchant partners

Remote

Act as a Trusted Advisor and lead point of contact to my customer baseGrow current customer revenue through identifying business expansion opportunities and generating new leads Develop Customer Success Plans to ensure my customers are achieving their unique desired outcomes through the utilization and optimization of our products Build and maintain strong relationships with customer base and C-Level executives Collaborate with internal teams when necessary based on various customer needs to provide additional value Train new and current customers via Zoom or in-person to ensure efficient and optimized use of our suite of products

Work directly with Account Managers on client projects, proposals and communicationBuild strong relationships with clients and acquire knowledge of their businessesCollaborate with the recruitment team to present qualified candidates to clientsProcess daily metric reports for the team, along with maintaining and updating our ATS

Managed relationships with existing customers, demonstrating and proposing add-on modulesCreated and managed e-mail campaigns targeting new prospects and business developmentAssisted Sales Manager at law firm trade shows, providing in-depth product information to prospects

Developed and executed a cold calling strategy to target prospects.Mined existing clients for referral business.Built mutually beneficial relationships with Bankers and Accountants.Networked in person and via phone with key decision makers in a designated territory.

High Point, Nc

Engaged existing and new buyers in a friendly and efficient way to promote products and provide product information.Assisted buyers with creating and processing wish lists and orders.Provided superior customer service to local and international clients.

Eagan, Minnesota

Utilized existing client lists to sell books and online materials to law practices.Created solutions and ensured a smooth sales process through emails and outbound/ inbound telephone calls with law firms.Conducted consistent follow-up with customers to ensure client satisfaction.Used persuasive selling techniques to increase e-book sales, resulting in doubling sales quota.

High Point, Nc

Liaised with various Greek organizations and clubs on campus to promote and sell products.Presented products, provided product information, created orders, and conducted follow up to ensure proper delivery of orders.Assisted with design edits and problem-solved when discrepancies occurred.Collaborated with Sales Manager to develop sales goals, review upcoming orders and discuss product updates.

Miami, Florida

Served as an ambassador for BeautyCounter, a toxin-free skin care company.Generated leads and coordinated client meetings; followed up with clients after purchases.Educated customers on products to promote the brand and increase sales.

Charleston, South Carolina Area

Utilized and managed Facebook, Instagram, Twitter, Pinterest, and Google Plus marketing strategies to increase awareness and promote businesses.Tracked and monitored traffic on social media platforms to inform strategic decisions.Created multiple presentations on diverse forms of social media marketing to educate the management.

Welcomed clients in showroom and alerted the appropriate sales representative.Maintained the appearance of the showroom and work areas to ensure an attractive venue.