Shannon Long Email & Phone Number

Tampa, Fl, Us

United States

In my experience, training is the catalyst for one thing: increasing revenue. My approach, underpinned by evidence-based instructional design principles and adult learning theory, has been shaping end-to-end training product development with global training organizations including Dale Carnegie, Miller Heiman Group, and Achieve Global, in an array of industries.I understand that for every organization, the bottom line is paramount.Whether it's improving employee skills, enhancing customer interactions, or driving operational efficiency, my consultancy, UpSkill, is here to help you unlock the potential of your team and in turn, your profitability.If you are ready to take your organization to the next level through strategic learning and development, visit https://upskillresults.com for insights into my process or reach out to me directly.

Greater Tampa Bay Area

I brought one of the world's oldest training companies into the modern age, crafting and executing a global product vision, roadmap, and strategy that not only aligned seamlessly with our legacy brand promise but also ensured that our projects consistently stayed on track and under budget.● During COVID-19 pandemic, swiftly developed innovative hybrid and asynchronous content, allowing franchises to maintain customers and seize new opportunities.● Introduced technology-based training enhancements, such as Al-powered practice apps, competitive cohort gamification, and asynchronous multi-level games.● Fostered global collaboration and gained insights from international franchisees and end-users by architecting an incentive-based program that led to highly-endorsed product enhancements.● Implemented systematic data collection process to inform product development decisions. This data-driven approach not only enhanced the quality of our learning solutions, but also helped us stay ahead of the curve in the fast-evolving field of modernized training products.

Greater Tampa Bay Area

Starting role with AchieveGlobal (merged with Miller Heiman), led a ~ 30 person team, owning end-to-end training product design, development, and launch strategy for a global portfolio of training products. Following the merger, I leveraged my methods and procedures background to integrate teams and streamline operations.● Reinvigorated training solutions, introducing diverse formats, such as OnDemand microlearning, mobile content reinforcement apps, and simulated games.● Led innovative transformation of traditional training products into cloud-based and adaptive learning approach.● Adopted Successive Approximations Model (SAM) approach to product development for precisely targeted final products at faster speed-to-market.● Established productive partnerships with global partners, distributors, and vendor groups.

Dallas/Fort Worth Area

Brought on by the CEO to establish a complete learning and development strategy for this national organization, utilizing evidence-based instructional design principles and adult learning theory.● Pioneered groundbreaking approaches to eLearning courses, instructor-led training, and social learning tools.● Implemented continuous improvements to enhance quality and impact of learning programs.● Elevated company to prominent position in training lens as standout property management company recognized with "Best Employee Training Program and spot in esteemed Training Top 125 companies who excel at Employee Development.● Served as a recognized industry expert and invited speaker, sharing expertise at Technology Association of Georgia and others on integration of technology into learning experience.● Mentored and prepared next leader of instructional design, setting stage for Gables Residential's subsequent achievement as BEST Winner in 2014 and impressive ascent to #19 in Training Top 125 rankings.

Dallas/Fort Worth Area

For this national property management company, designed innovative, highly-selective, incremental learning and development programs from ground zero, Collaborated with diverse stakeholders to tailor training solutions to needs of various business functions.● Member of National Education Team, leading assessment, design, development, and delivery of tailored training solutions across all business functions.● Pioneered development of mentor-driven onboarding program and introduced just-in-time learning segments to address immediate skill gaps.● Implemented rigorous 4-level training evaluation program to gauge effectiveness of learning initiatives and provide compelling evidence of ROI.● Garnered prestigious training industry awards, including BEST Award from American Society of Training and Development and exclusive position as sole property management company featured in Training Top 100.

Greater Atlanta Area

Led, coached, and mentored the Training Delivery team. Established new programs for peer mentoring, identified areas for improvement and implemented enhancements to optimize the efficiency and effectiveness of training processes.

Raleigh-Durham, North Carolina Area

Designed and delivered comprehensive new hire training programs that set a strong foundation for employee success. Entrusted by senior leadership to serve as the Manager of Methods and Procedures.

Mpa, Master Of Public Administration Management

Activities and Societies: Licensed NYS Wildlife RehabilitatorPublic Administration Internship with the Director of Parks & Recreation ~.

Ba, Public Relations And Secondary English Education

Public Relations Internship with the Director of Public Relations ~ SPCA of Erie County