Shannon Spaeth Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

- Operate as the first point of contact for clients via phone calls, emails and face to face interaction while providing superior customer service at all times;- Create quotes and flight itineraries for guests- Scheduling flights and assigning flight crews while adhering to Transport Canada rules and regulations;- Arrange all corporate travel requests.

Calgary, Alberta, Canada

Banff, AB

• Assemble and distribute consistent, concise resumes and banquet event orders that clearly represent a wedding/convention's every requirement for all departments
• Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
• Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure
• Work closely with the Director & the Assistant of Conference Services and Catering to establish new theme menus, special events and service standards
• Work closely with the Sales department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
• Maintain the integrity of Opera Sales & Catering at all times

Toronto, Canada Area

• A premier full service catering service in one of the most iconic sports arenas in Canada, Pinnacle serves over 150 suites, Chairmen’s and The Sher Club all well inside the Scotiabank Arena. In the summers we shift.
• Over seeing a staff of around 35 people, including the hostesses of each suite, maitre’d and concierges.
• Providing the highest level of service for every guest in and out of the suites no matter where in the building
• Do daily check ins with the hostesses and matire’d to inform them of the night ahead and any notes provided
• Carrying out policies passed down from upper management
• Most importantly, leading and motivating staff and ensuring that they have the support and knowledge needed to carry out their jobs to thebest of their abilities

Banff AB

• Working at the iconic Fairmont Banff Springs on the Stanley Thompson Golf course our goal is to create any moment into a memory for our golfers. From serving chancein the restaurant to being on the beverage cart every.
• Serving guests through out all golf aspects, including in the restaurant, snack bar, bar and on course services
• Providing the highest level of service for every guest on and off property
• Using all knowledge of guest available to provide an unforgettable experience
• Knowledge of BEO’s and events happening on course and up at hotel
• Inventory and auditing of liquor and beer for all bars and beveragecarts

Scarborough

• Extra administrative staff when needed, brought in during busy times, changing and integrating new systems in and when primary staff are unavailable. Handled all day to day administrative tasks as well as handling data.
• Beginner QuickBooks & SAP, entering and opening invoices and basic accounting functions
• Administrations tasks such as filing, couriering, scanning, printing etc.
• Greeting and creating the first impression for customers
• Data entry and Invoicing to accounting software’s
• Detailed and precision through all aspects of the company

Bachelor’S Degree, Bachelor Of Commerce - Hospitality And Tourism Management

Hotel Administration/Management, 3.5 Gpa Overall