Shannon Starrs Email & Phone Number

Outlet Collection At Niagara, Niagara-On-The-Lake

-Greeting customers-Listening to customers relevant personal medical issues (related to their feet, ankles, and legs) and ensuring they are able to find a product that is appropriate-Receiving and unloading new product shipments once a week-Reorganizing all shelves when new products arrive-Designing store displays to ensure optimal aesthetic value-Applying discounts and coupons when necessary-Using good time management during busy hours and holidays to ensure that all customers have the opportunity for one-on-one assistance-Closing and balancing cash registers to drop at the end of the night-Closing store and making sure all areas are clean and organized for the morning shift*Although I am still employed at this location, I only work periodically/on-call; when someone has a scheduled vacation or calls in sick

Niagara On The Lake, Ontario, Canada

-Checking in/out guests-Review reservations and guest notes to ensure rooms are prepared properly according to personal requests to our best ability-Alerting housemen/maintenance of anything that needs to be fixed or cleaned in rooms and hotel in general-Alerting housekeeping of complaints regarding rooms-Maintaining cleanliness and presentablitiy of front lobby area at all times-Assisting housekeeping and restaurant staff when necessary if they are understaffed-Stocking and cleaning guest pantry/store-Accepting various payment methods for room (cash, credit card, debit, authorized company charge account)-Calculating exchange rate from American to Canadian dollars-Educating guests of rate upon check-out, including pantry and restaurant purchases that had been charged to the room -Applying credits to bills to compensate for any issues the guest may have had with their stay -Answering phone to make, change, or confirm reservations-Answering phone when guests call from their room to request information or services (call a taxi, have employee take extra amenities to room, order food from the restaurant)-Handling security-related situations-Setting up and decorating banquet areas for specific events (wedding, conference, meeting)

St Catharines, Ontario, Canada

-Answer incoming customer calls regarding account information-Confirm caller identity to ensure account information is only disclosed to authorized individuals-Accepting payments towards account (debit/credit card, check by phone)-Educating customers on account balance, extra charges (late fees, service/installation fees, movie/special package charges)-Providing credits when necessary and appropriate-Educating customers on discount packages and services that they are eligible for-Transferring calls to appropriate departments, depending on customer needs-Meeting company quotas while closely following code of conduct, privacy policies, and payment policies-Maintaining composure, a level tone of voice, and good rapport during all calls-Handling calls in a professional manner when customers escalate to a verbally abusive level-Setting up automatic monthly payments -Educating customers on payment options (over the phone, online, automatic, in person) and giving them locations/directions and business hours to make in-person payments; also educating on time frames for each payment option so that they know when it will be applied to their account-Educating customers of services they are paying for, monthly rates, payment due dates, and payment methods-Maintaining cleanliness of personal office space

Clifton Hill, Niagara Falls

-Cleaning store area (dusting, mopping, sweeping)-Organizing and designing displays-Pricing-Stocking-Balancing cash register-Closing register and cash drop after shifts-Unloading new product shipments-Making room for new products in appropriate areas-Assisting customers in finding appropriate products/souvenirs-Giving customers tourist information and directions when necessary